topic RE: Login agent in Product Forum

Login agent

shikhashardiya — Tue, 28 Jun 2022 14:55:00 GMT

I am trying to log in to server and getting error of time out. Can anyone tell what actual settings needs to be done. Attachment is also there

------------------------------
shk
------------------------------

RE: Login agent

steven.boggs — Tue, 28 Jun 2022 19:40:00 GMT

This Knowledge Base article has a few things to check: "Why do I get 'Error: The operation has timed out' when using Login Agent?"

Have you reviewed this and implemented the suggestions as a first step?

------------------------------
Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
------------------------------

RE: Login agent

shikhashardiya — Tue, 28 Jun 2022 19:57:00 GMT

@steven.boggs yes, i have implemented the steps also.

Currently I am using bp 6.7 in which login agent package is already there

------------------------------
shikha shardiya
------------------------------

RE: Login agent

steven.boggs — Tue, 28 Jun 2022 20:12:00 GMT

If the bit-ness of Login Agent and the O/S match, then checking the Windows Event Viewer logs (as described in the "Scenario 2" section of the KB article) for exceptions and validating the service is running/has available permissions would be the next step.

If you need additional assistance with this beyond the available Troubleshooting Login Agent documentation, I'd suggest opening a Support ticket with us (providing the necessary information) so we could help investigate further.

------------------------------
Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
------------------------------

RE: Login agent

shikhashardiya — Tue, 28 Jun 2022 20:15:00 GMT

I have already raised ticket for troubleshooting along with details, waiting for reply. This is urgent requirement, so tried here also

------------------------------
shikha shardiya
------------------------------