https://community.blueprism.com/t5/Product-Forum/Service-Assist-Benefits-to-Early-Adopter-Clients/m-p/38160#M79 <P><SPAN lang="en-US">"Service Assist is delivering unparalleled benefits to our early adopter clients. The approach we took at the outset of the program was to zero-in on a handful of use cases associated with high volumes of transactions and high AHT. We have identified 5 key benefits that one early adopter client is realizing through the Service Assist implementation:</SPAN></P> <P><SPAN lang="en-US">&nbsp;</SPAN></P> <OL type="1" start="1"> <LI><SPAN lang="en-US">AHT reduction – 80% reduction on live call AHT leading to more timely and improved customer interaction</SPAN></LI> <LI><SPAN lang="en-US">Speed of implementation – the simplicity of the configuration of the solution components enables value realization to begin in a few short months.</SPAN></LI> <LI><SPAN lang="en-US">So much low-hanging fruit – with work on the initial implementation completed, momentum has built where client teams are identifying candidates of additional automation opportunities and an ongoing strong pipeline of opportunity.</SPAN></LI> <LI><SPAN lang="en-US">Self-funding – with a disciplined approach of associating a fully costed business case with each sprint, scaling of service assist delivers accelerated value &nbsp;</SPAN></LI> <LI><SPAN lang="en-US">Improved accuracy of operations data – our client is expecting improved agent compliance with their automated call workflow, where service assist is now embedded, leading to greater operations data accuracy</SPAN></LI> </OL> <P> </P><P><SPAN lang="en-US">Burnie Group brings holistic teams to our contact centre automation engagements: deep skills in contact centre operations, agile project delivery, program leadership, technical expertise in automation and Service Assist in particular.</SPAN></P> <P> </P><P><SPAN lang="en-US">Burnie Group partners with clients to transform their businesses through innovative strategy, process excellence and world-class technology. We apply rigorous analysis and world-class technology to create the most impactful solutions and support them in the long run. We leverage innovation throughout the process to foster desired results. "</SPAN></P><BR /><BR />------------------------------<BR />Evgueniia Doudareva<BR />Assoicate<BR />The Burnie Group<BR />Europe/London<BR />------------------------------<BR /> Mon, 06 Dec 2021 17:24:00 GMT EvgueniiaDoudar 2021-12-06T17:24:00Z https://community.blueprism.com/t5/Product-Forum/Service-Assist-Benefits-to-Early-Adopter-Clients/m-p/38160#M79 <P><SPAN lang="en-US">"Service Assist is delivering unparalleled benefits to our early adopter clients. The approach we took at the outset of the program was to zero-in on a handful of use cases associated with high volumes of transactions and high AHT. We have identified 5 key benefits that one early adopter client is realizing through the Service Assist implementation:</SPAN></P> <P><SPAN lang="en-US">&nbsp;</SPAN></P> <OL type="1" start="1"> <LI><SPAN lang="en-US">AHT reduction – 80% reduction on live call AHT leading to more timely and improved customer interaction</SPAN></LI> <LI><SPAN lang="en-US">Speed of implementation – the simplicity of the configuration of the solution components enables value realization to begin in a few short months.</SPAN></LI> <LI><SPAN lang="en-US">So much low-hanging fruit – with work on the initial implementation completed, momentum has built where client teams are identifying candidates of additional automation opportunities and an ongoing strong pipeline of opportunity.</SPAN></LI> <LI><SPAN lang="en-US">Self-funding – with a disciplined approach of associating a fully costed business case with each sprint, scaling of service assist delivers accelerated value &nbsp;</SPAN></LI> <LI><SPAN lang="en-US">Improved accuracy of operations data – our client is expecting improved agent compliance with their automated call workflow, where service assist is now embedded, leading to greater operations data accuracy</SPAN></LI> </OL> <P> </P><P><SPAN lang="en-US">Burnie Group brings holistic teams to our contact centre automation engagements: deep skills in contact centre operations, agile project delivery, program leadership, technical expertise in automation and Service Assist in particular.</SPAN></P> <P> </P><P><SPAN lang="en-US">Burnie Group partners with clients to transform their businesses through innovative strategy, process excellence and world-class technology. We apply rigorous analysis and world-class technology to create the most impactful solutions and support them in the long run. We leverage innovation throughout the process to foster desired results. "</SPAN></P><BR /><BR />------------------------------<BR />Evgueniia Doudareva<BR />Assoicate<BR />The Burnie Group<BR />Europe/London<BR />------------------------------<BR /> Mon, 06 Dec 2021 17:24:00 GMT https://community.blueprism.com/t5/Product-Forum/Service-Assist-Benefits-to-Early-Adopter-Clients/m-p/38160#M79 EvgueniiaDoudar 2021-12-06T17:24:00Z