Contact Center Transformation with Genesys and Blue Prism

SatishShenoy — Mon, 26 Jul 2021 01:00:00 GMT

Genesys® is one of the global leaders in contact center solutions delivering more than 70 billion customer experiences with 10 of millions of agent seats for organizations in over 100 countries. Genesys is one of the incumbent players in this space along with Avaya, Cisco and others. Genesys has a broad portfolio of on-premises and cloud-based solutions providing omni-channel experiences. They have embraced automation and AI and are intent on continually develop their solutions to drive personalization at scale, enabling agents to interact with efficiency and empathy, and foster customer trust and loyalty.

It is in this context that Blue Prism with its purpose-built contact center solution in Service Assist, as well as its intelligent automation platform and integrations with various core enterprise platforms (Salesforce, Splunk, ServiceNow, BMC, etc) deliver complementary value to Genesys solutions and its ecosystem within enterprise environments.

Blue Prism and Genesys have recently inked a strategic technology partnership and we have built over 67 integrations to Genesys Cloud and in the process of certifying these integrations to make them available to the customers ASAP. A Genesys Solution Brief will also be available that describes the joint value proposition, the use cases and the benefits to customers. All collateral will be made available on the Digital Exchange in August 2021.

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Satish Shenoy
Director
Technology Alliance Partners
America/Los_Angeles
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topic Contact Center Transformation with Genesys and Blue Prism in Product Forum

Contact Center Transformation with Genesys and Blue Prism