topic RE: Production VDI is offline in resource tab in Product Forum

Production VDI is offline in resource tab

RobTech116 — Fri, 21 Apr 2023 19:25:00 GMT

Hello all,
Please try to provide your valuable comments for this query.
1. When one of production machines is in Offline state, what could be the problem?
2. When it appears as offline in Prod>Control>Resources, but it is powered on and active when checked over remote access. Why is that difference?

Kindly share the thoughts to resolve these issues.
Thank you!

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RobTech 116
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RE: Production VDI is offline in resource tab

harish.mogulluri — Fri, 21 Apr 2023 20:45:00 GMT

HI Rob tech 116,

There are multiple reason for this
1) Run time resources should be running( Might be possible the communication between run time resource and server has delay in response or connection lost )
2) Login Agent service went to offline( Restarting login Agent service and VM will fix this issue)
3) Depends on the infrastructure and Virtual Machines

To avoid this issue its better to restart the servers monthly once and also restart the Vm's daily basis.

To my best knowledge these are some of the potential issues but not limited, there might be n no of other reasons based on the VM's

You can also Configure to get logs from Login Agent but recommended only for troubleshooting purpose

Below are some of the other useful Articles.

https://bpdocs.blueprism.com/bp-6-8/en-us/Guides/login-agent/troubleshooting.htm?tocpath=Guides%7CLogin%20Agent%7C_____5)
Below Article might helpful as well.

https://community.blueprism.com/communities/community-home/digestviewer/viewthread?MessageKey=4624697f-e8df-4d4b-925a-f65ee2eab267&CommunityKey=1b679a41-ef27-4557-a2dd-9af040812654&tab=digestviewer

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If I answered your query. Please mark it as the "Best Answer"

Harish M
Lead developer
America/New_York TX
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RE: Production VDI is offline in resource tab

RobTech116 — Tue, 16 May 2023 12:25:00 GMT

There was another such issue.
We have seen one prod vdi in missing state in resource tab.
1. How to check if the blue prism services are running on the particular VDI?
2. What will be better fix for this?

Appreciate your kind support.

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RobTech 116
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RE: Production VDI is offline in resource tab

harish.mogulluri — Tue, 16 May 2023 17:29:00 GMT

Hi,

How to check if the blue prism services are running on the particular VDI?

.   Right click on the Start button and select Computer Management
   2.   Expand Services and Applications
   3.   Select Services

   1.   Press and hold the Windows button on the keyboard, then press the R key to open the Run dialog
   2.   Type "Services.msc" and then press Enter

In the service you need to search for blue prism or login agent services - in your case login agent service

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-----------------------
If I answered your query. Please mark it as the "Best Answer"

Harish M
Lead developer
America/New_York TX
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