topic RE: Service Assist automated logoff after time in Product Forum

Service Assist automated logoff after time

zdenek.kabatek — Thu, 10 Jun 2021 14:09:00 GMT

Hi,

does Service Assist (SA) provides functionality that it logs the user off after some time of inactivity? If yes, is it configurable? If not can we enforce it somehow?

Thanks for any hints, ideas.

Regards,

Zdenek

------------------------------
Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: Service Assist automated logoff after time

rich.marsden — Fri, 11 Jun 2021 14:21:00 GMT

Hi Zdenek,

Great question. Leave it with me and I'll come back to you with an answer.

Thanks

Rich

------------------------------
Rich Marsden
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RE: Service Assist automated logoff after time

rich.marsden — Mon, 14 Jun 2021 16:49:00 GMT

Hi Zdenek,

There is a section called AutoLogout, where you can limit the inactivity period that by default is set to 1 hour.

The configuration files can be amended to alter the timescales.

{
"autoLogout": {
"idle": 3600,
"timeout": 10
}
}

Idle (seconds) is how long the system takes to recognise the idle status and display a dialog asking the user if they want to maintain a session.

Timeout (seconds) is the wait time before automatically logging out the user if the idle dialog is not answered.

I hope this helps.

Thanks

Rich

------------------------------
Rich Marsden
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RE: Service Assist automated logoff after time

zdenek.kabatek — Tue, 15 Jun 2021 06:43:00 GMT

Hi, Rich,

thanks for this, however, can you guide me where the configuration file is located?

Thanks.

Regards,

Zdenek

------------------------------
Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
------------------------------

RE: Service Assist automated logoff after time

rich.marsden — Tue, 15 Jun 2021 09:06:00 GMT

Hi Zdenek,

If using GenerateDeployFiles installer, the configuration is stored - e.g. /var/local/serviceassist.local.net/config/environment.json

I hope this helps.

Thanks

Rich

------------------------------
Rich Marsden
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RE: Service Assist automated logoff after time

zdenek.kabatek — Tue, 15 Jun 2021 15:17:00 GMT

Hi, Rich,

excellent! I could not wish for more :).

Cheers,

Zdenek

------------------------------
Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
------------------------------