topic popup - Blue Prism has stopped working in Product Forum

popup - Blue Prism has stopped working

SMutukuri — Tue, 21 Apr 2020 17:45:00 GMT

Hi team,

Could you please let you know the root cause of this issue.

Thanks,
Siva Mutukuri.

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Sivanagabrahmam Mutukuri
SSE
Accenture Solutions Pvt Ltd
Indian/Maldives
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RE: popup - Blue Prism has stopped working

AlexanderMarlow — Fri, 31 Jul 2020 21:38:00 GMT

Hi Sivanagabrahmam - See if this KB article can solve your issue:

http://portal.blueprism.com/customer-support/support-center#/path/1139618402

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Alexander Marlowe
Blue Prism
Blue Prism
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RE: popup - Blue Prism has stopped working

wleung — Fri, 31 Jul 2020 22:02:00 GMT

Hello Siva,

One of the quick checks would be to take a look at Blue Prism events via the Windows Event Viewer. There may be Blue Prism errors logged there that would give an idea of why automatec.exe has stopped working.

Also, as can be inferred from Alex's response. Our Support Center on the Blue Prism Portal has many good Knowledge Base articles and is a good location for an initial search.

Hope you find the root cause.

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Wing Ling Leung
Senior Product Consultant
Blue Prism Professional Services
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