Interact Installation error.

BrajeshKumar1 — Wed, 28 Jun 2023 11:06:00 GMT

Hi,

We are trying to install Interact 4.7, but we are below getting error during installation, which we are not able to identify can any help us on this error.

Error

ErrorText:
Info: Trying to get value by key - INTERACT_SECRET ...
Info: Trying to get value by key - INTERACT_HOSTNAME ...
Info: Executing Authentication Server ...
Info: System.ApplicationException:
Exited with code: -1
OutputText:info: ImsMigrations.Handlers.AddClientHandlerSystem.ApplicationException:
Exited with code: -1
OutputText:info: ImsMigrations.Handlers.AddClientHandler[0]
Started adding client with id Interact to database
fail: ImsMigrations.Program[0]
Execution was failed with error: Format of the initialization string does not conform to specification starting at index 131.
ErrorText:
at BluePrism.Cloud.Interact.CustomActions.CustomActions.RunProcess(Session session, String serviceName, String path, String args) in D:\a\1\s\BPC.Installer\BluePrism.Cloud.Interact.CustomActions\CustomActions.cs:line 380
at BluePrism.Cloud.Interact.CustomActions.CustomActions.<>c__DisplayClass7_0.<ApplyDatabaseMigrations>b__0() in D:\a\1\s\BPC.Installer\BluePrism.Cloud.Interact.CustomActions\CustomActions.cs:line 227
at BluePrism.Cloud.Setup.Common.Extensions.SessionExtensions.<>c__DisplayClass5_0.<HandleErrorsAndDeploySettingsProtector>b__0()
at WixSharp.Extensions.HandleErrors(Session session, Action action)
Started adding client with id Interact to database
fail: ImsMigrations.ProgramSystem.ApplicationException:
Exited with code: -1
OutputText:info: ImsMigrations.Handlers.AddClientHandler[0]
Started adding client with id Interact to database
fail: ImsMigrations.Program[0]
Execution was failed with error: Format of the initialization string does not conform to specification starting at index 131.

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Brajesh Kumar
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RE: Interact Installation error.

steven.boggs — Wed, 28 Jun 2023 15:52:00 GMT

Hi Brajesh,

Unfortunately, an error stack alone is typically not enough to start a troubleshooting investigation to get recommendations on how to proceed. This type of troubleshooting also may be more involved than could be covered in a Community post, so if you haven't already, I would recommend you submit a Support ticket for this issue with the following additional information:

Context about this issue, like what step of the Interact installation this is occurring in, steps taken prior to receiving this error, if this is an upgrade or a fresh install of 4.7, etc., providing the specific documentation you're following for the installation
Environmental info, like O/S version, in when environment this is occurring, version details of Blue Prism + Hub in this environment, etc.
Logs containing the exception stack you pasted above with relevant timestamps for reference
Any other relevant data listed on our "What information to provide when logging your new Support ticket" page that may help with determining next-steps

------------------------------
Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
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topic RE: Interact Installation error. in Product Forum

Interact Installation error.

RE: Interact Installation error.