topic RE: 🎉Introducing Service Assist 2021.1🎉 in Product Forum

🎉Introducing Service Assist 2021.1🎉

JamesWood — Mon, 19 Apr 2021 16:22:00 GMT

It's been an eventful few months here at Service Assist HQ as we have been preparing for the launch of the latest version of Service Assist - 2021.1 - which was released 8th April.

We've kept true to our original aim of offering a hugely scalable RPA interface for Customer Service Agents and added a little more of the good stuff, and a smattering of new features which we think you'll enjoy:

Architectural Updates to improve scalability which have been proven to run at well over 200k calls a day without breaking a sweat
DirectURL, which allows IT teams to embed Service Assist into any web UI to augment existing systems with Digital Worker capabilities - including into customer-facing systems for that all important Self-Service
Upgrades to user management including enhanced SSO and Active Directory integrations to set up agents with the right level of permissions without the IT overhead
A toolbox of additional deployment options including support for MySQL8, Kubernetes (V3+), Ubuntu, and Amazon ECS
And, most importantly, Emoji Support 😃😃😃

For a full run-down of What's New, get in touch with our team who will be happy to show off our very latest! Alternatively, the latest version of Service Assist is now available to download here.

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James Wood Solutions Product Manager
Blue Prism
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RE: 🎉Introducing Service Assist 2021.1🎉

zdenek.kabatek — Mon, 03 May 2021 22:07:00 GMT

Hi, James,

I installed it but I can't make it work. There is no error in the log file but my api server is continuously restarting which should be due to invalid license file but no error detected in the log file. Who can help me?

Thanks.

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: 🎉Introducing Service Assist 2021.1🎉

JamesWood — Tue, 04 May 2021 07:46:00 GMT

Hi Zdenek

We've just updated our internal licence - came through about two weeks ago.

Do you have this updated version? If not I will forward it on.

I've also forwarded this on to someone who would be able to help if this is not the issue.

Thanks

James

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James Wood Solutions Product Manager
Blue Prism
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RE: 🎉Introducing Service Assist 2021.1🎉

zdenek.kabatek — Tue, 04 May 2021 07:53:00 GMT

Hi, James,

I don't know ;). I received the license file on 26th April. Is there any way how to identify whether it is correct license?

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: 🎉Introducing Service Assist 2021.1🎉

marc.church — Tue, 04 May 2021 08:00:00 GMT

Hi

It does appear that the licence may have expired. Is this something you can check?

If the license file is incorrect, the API docker container will continually report "Restarting" and the API docker container logs will show errors (e.g. EVP_DecryptFinal_ex failed). The correct license file called license.lic must be placed in the /var/local//config directory.

If the above doesn't work, can you raise a ticket for us to help you further please?

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Marc Church
Senior Software Support Analyst
Blue Prism
Europe/London
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RE: 🎉Introducing Service Assist 2021.1🎉

zdenek.kabatek — Tue, 04 May 2021 08:20:00 GMT

Hi, Marc,

all right. I raised the ticket.

Thanks.

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: 🎉Introducing Service Assist 2021.1🎉

zdenek.kabatek — Tue, 04 May 2021 20:33:00 GMT

Hi, James,

I have a client with a following request and I believe that SA can handle that through DirectURL as described above but I want to be sure.

The idea is that a vendor is authenticated through 2FA to a client portal. In the client portal there is a link to Service Assist to open a form. So when a vendor clicks on the form no authentication is required and, furthermore, the form can be pre-populated with data which are related to the vendor details.

Thanks for clarification.

Regards,

Zdenek

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Zdeněk Kabátek
Head of Professional Services
NEOOPS
http://www.neoops.com/
Europe/Prague
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RE: 🎉Introducing Service Assist 2021.1🎉

JamesWood — Wed, 05 May 2021 08:12:00 GMT

Hi Zdenek

I've just copied this into a new thread and I'll try and get you an answer there - Embedding Service Assist into Client Portal | Service Assist (blueprism.com)

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James Wood Solutions Product Manager
Blue Prism
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