topic RE: Blue Prism Report Template - Exception Report: Case ID in Product Forum

Blue Prism Report Template - Exception Report: Case ID

PedroGouveia — Wed, 25 Nov 2020 09:26:00 GMT

Good morning, I've been trying for a while now with no success , I can't find it where do you input it on the code, does someone know where to change this value?

Thank you

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Pedro Gouveia
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RE: Blue Prism Report Template - Exception Report: Case ID

MarcoSchulze1 — Wed, 25 Nov 2020 12:59:00 GMT

You have to Set the Key Name in SYSTEM - Queue, it must be the same like in your Collection you Add to Queue

"Key Name"

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Marco Schulze
RPA Development
EWE
Europe/Berlin
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RE: Blue Prism Report Template - Exception Report: Case ID

PedroGouveia — Wed, 25 Nov 2020 14:08:00 GMT

The "Key Name" name must have the same name as the collection im using in add to queue?

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Pedro Gouveia
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RE: Blue Prism Report Template - Exception Report: Case ID

NicholasZejdlik — Wed, 25 Nov 2020 15:18:00 GMT

The key name should be a field within the collection that's being added. The key field itself does not need to be unique; you can have multiple of the same key value potentially. I typically set it to either an ID field if one exists, or a field that's useful to see when viewing the work queue items.

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Nicholas Zejdlik
RPA Developer
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RE: Blue Prism Report Template - Exception Report: Case ID

PedroGouveia — Wed, 25 Nov 2020 16:04:00 GMT

Thank you for the help

Can you show me an example on blue prism please?

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Pedro Gouveia
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RE: Blue Prism Report Template - Exception Report: Case ID

NicholasZejdlik — Wed, 25 Nov 2020 16:24:00 GMT

The image on top is from the queue setup page, the image below is the collection definition that is being fed into the work queue:

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Nicholas Zejdlik
RPA Developer
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RE: Blue Prism Report Template - Exception Report: Case ID

PedroGouveia — Wed, 25 Nov 2020 17:10:00 GMT

Thank you for all the help

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Pedro Gouveia
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RE: Blue Prism Report Template - Exception Report: Case ID

PedroGouveia — Wed, 25 Nov 2020 17:57:00 GMT

Does the queue need to be active and have values in the collection for it to write in the Case ID?

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Pedro Gouveia
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RE: Blue Prism Report Template - Exception Report: Case ID

NileshJadhavBP — Wed, 25 Nov 2020 20:01:00 GMT

No its not required but queue should be active to pass work to bot

Thanks

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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RE: Blue Prism Report Template - Exception Report: Case ID

PedroGouveia — Thu, 26 Nov 2020 09:06:00 GMT

Edit: Got it to work, I was putting the wrong value, thank you so much for all the help!

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Pedro Gouveia
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RE: Blue Prism Report Template - Exception Report: Case ID

NileshJadhavBP — Thu, 26 Nov 2020 09:21:00 GMT

Can you follow above screenshot to get case ID or you can share your screenshot so will help you.

Thanks

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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RE: Blue Prism Report Template - Exception Report: Case ID

PedroGouveia — Thu, 26 Nov 2020 09:22:00 GMT

Got it to work, thank you!

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Pedro Gouveia
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RE: Blue Prism Report Template - Exception Report: Case ID

NileshJadhavBP — Thu, 26 Nov 2020 09:37:00 GMT

Great 🙂

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Nilesh Jadhav
Senior RPA Specialist
ADP
India
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