topic I suspect it's a scaling… in Product Forum

HTML Spying Problem

CharlesBaker — Tue, 27 Mar 2018 12:26:00 GMT

Hello, We are having a problem using HTML spying in Internet Explorer to spy some HTML text boxes/buttons. The problem is that during spying the highlighted rectangles do not line up with the locations of the actual screen elements, everything appears shifted. We have also tried using the application navigator but have the same problem - we can identify the elements but the location of the spying rectangle on the screen does not match up with the real element location. Has anyone encountered this problem? Is there some setting in IE or Blue Prism that we must enabled/disable?

I suspect it's a scaling…

John__Carter — Tue, 27 Mar 2018 12:58:00 GMT

I suspect it's a scaling/rendering issue rather than an identification problem. Try interacting with the element from the object diagram and you'll probably find it works as normal and it's just the red highlighting that is offset.

Thank you for the reply,…

CharlesBaker — Tue, 27 Mar 2018 13:27:00 GMT

Thank you for the reply, unfortunately that is not the case. We have tried highlighting a button and the rectangle is offset, when we never-the-less try to use this identified element to do a ""Global Mouse Click"" Blue Prism clicks in the wrong part of the website and not on the actual button.

Is the Zoom of your browser…

MelissaSuarez_G — Wed, 28 Mar 2018 02:12:00 GMT

Is the Zoom of your browser set to 100%? (Internet Explorer > Settings menu > Zoom). I had the same issue and changing it to 100% fixed it.

Thank you,Melissa__Genao. I…

XianglingLiu — Wed, 20 Mar 2019 07:58:00 GMT

Thank you,Melissa__Genao. I faced the same issue yesterday and resolved it followed by your advice.

RE: HTML Spying Problem

GauravDhiman — Sat, 15 Feb 2020 02:07:00 GMT

Hi Charles,
Did you got this issue solved?
Actually,I was spying "LinkedIn" and problem is only with this website,all spying elements appear offset.
I tried other websites all worked well but what to do if we encounter issue with any particular website. I completed most of work with Accessibility Mode,but I need HTML to capture "Name attribute"
Regards

Gaurav

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Gaurav Dhiman
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RE: HTML Spying Problem

david.l.morris — Sat, 15 Feb 2020 03:22:00 GMT

Typically the reason is as Melissa pointed out that the zoom level needs to be set at 100% or the red boxes will be offset from the elements.

If your zoom level is set to 100%, then the next thing I'd verify is whether there may actually be two elements for each visible element. If you're using Match Index, change it to 2 and see if it highlights the correct element. If that works, then you might want to consider including a Width>10 or something like that to exclude invisible elements.

If it's neither of those two things, I wanted to ask, does it not work when you attempt to read the Name attribute? I understand that it highlights the wrong part of the page, but it's possible it will still return the right value.

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Dave Morris
3Ci @ Southern Company
Atlanta, GA
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RE: HTML Spying Problem

GauravDhiman — Mon, 17 Feb 2020 12:05:00 GMT

Hi Dave,
Thanks for response.
I have tried everything with the linkedIn webpage but problem remains same.
I have completed work with Accessibility mode and still looking for solution to HTML.
Regards

Gaurav

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Gaurav Dhiman
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RE: Is the Zoom of your browser…

AllysonRodrigue — Tue, 16 Mar 2021 15:58:00 GMT

Thanks a lot, Melissa. I had this issue and your solution just worked well!
Vary happy with it 🙂

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Allyson Rodrigues
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