topic RE: Send email utility- HTML Wrap text not working in University Forum

Send email utility- HTML Wrap text not working

Namrata_Katrale — Thu, 17 Feb 2022 16:34:00 GMT

Hello All,

I am trying to send an email which requires certain formatting. I am trying to wrap the text through HTML code with specific styling. the styling works when executed from notepad++. but the same styling doesn't work when the code is passed through Blue prism send email -with HTML body.

The wrapping does not work when sent through blue prism utlity.

Please feel free to drop in any suggestions for this issue.

Thank you in advance.

Regards,
Namrata.
RPA Developer,
SISC, Bangalore

------------------------------
Namrata Katrale
------------------------------

RE: Send email utility- HTML Wrap text not working

PabloSarabia — Thu, 17 Feb 2022 17:18:00 GMT

Hi @Namrata Katrale

How are you sending the email?

If you only want to send emails, I will recommends you to use the POP3/SMTP object. Here you have an specific option to send HTML formats.

In the last input, "BodyIsHTML", put "True".

To use this object you should configured first. Use the Action "Configure" from the same object.

Hope this helps you!!

Bye 🙂

------------------------------
Pablo Sarabia
Architect
Altamira Assets Management
Madrid
634726270
------------------------------

RE: Send email utility- HTML Wrap text not working

devneetmohanty07 — Thu, 17 Feb 2022 17:44:00 GMT

Hi Nandini,

If you are using Outlook, these formatting errors can happen at times depending on your client setting of Outlook as well. I faced the same in one of my prior client where normal HTML won't work. There is special encoded HTML that outlook generates which you can use if you are using Outlook VBO. For this you need to first generate a word template of the email that you want to send with whatever style you want. Below I have taken one example:

Now copy the exact same thing and send an email to yourself on Outlook, once you did that. Open that email by double clicking on it and go to Actions -> Other Actions -> View Source

The HTML code that you get from here is what you can use in you Body parameter and Keep the HTML flag as True and try to send the same. Below is a sample format of how the Outlook encoded HTML body looks like:

In my experience, this has never failed when using Outlook. If you are using SMTP utility, then normal HTML should work considering you keep the HTML flag as True

------------------------------
----------------------------------
Hope it helps you and if it resolves you query please mark it as the best answer so that others having the same problem can track the answer easily

Regards,
Devneet Mohanty
Intelligent Process Automation Consultant | Sr. Consultant - Automation Developer,
Wonderbotz India Pvt. Ltd.
Blue Prism Community MVP | Blue Prism 7x Certified Professional
Website: https://devneet.github.io/
Email: devneetmohanty07@gmail.com

----------------------------------
------------------------------

RE: Send email utility- HTML Wrap text not working

Namrata_Katrale — Fri, 18 Feb 2022 13:29:00 GMT

Hello Pablo,

This is already in place. I have set input for HTML as True.

Still the wrapping does not work.

------------------------------
Namrata Katrale
------------------------------

RE: Send email utility- HTML Wrap text not working

PabloSarabia — Fri, 18 Feb 2022 14:48:00 GMT

Hi,

And what "error" are you getting?

Can you share with us the HTML body and the mail that you received to check it?

Bye 🙂

------------------------------
Pablo Sarabia
Architect
Altamira Assets Management
Madrid
634726270
------------------------------