topic RE: Queue Priority in University Forum

Queue Priority

Anonymous — Sun, 20 Feb 2022 10:57:00 GMT

Hi all,

Could anyone explain what is queue priority, how to change it and what numbers in priority means?

and what is the difference between Set Priority Action and Priority Input in Add To Queue Action?

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Sanaa Fallah
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RE: Queue Priority

devneetmohanty07 — Sun, 20 Feb 2022 11:25:00 GMT

Hi Sanaa,

Queue Priority indicates that in which order the item would be picked up first that is present in a queue. If you don't mention, any priority then by default that item is added with a priority '0' which is the highest default priority as you increase the numbers from 0, the priority will decrease. Example, if three items have priority 0, 1 and 2 then the item having priority '0' will be picked up first then '1' and then '2'. If two or more items have the same priority then, the item that got added first will be picked up among those by following the FIFO (FIRST IN FIRST OUT) algorithm.

The 'Priority' input in 'Add Item To Queue' action gives you the functionality to set the priority while adding the item to the queue whereas 'Set Priority' action gives you the freedom to change the priority of the item while working on it in between your process flow by supplying the Item ID of the currently worked item and the priority level.

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Hope it helps you and if it resolves you query please mark it as the best answer so that others having the same problem can track the answer easily

Regards,
Devneet Mohanty
Intelligent Process Automation Consultant | Sr. Consultant - Automation Developer,
Wonderbotz India Pvt. Ltd.
Blue Prism Community MVP | Blue Prism 7x Certified Professional
Website: https://devneet.github.io/
Email: devneetmohanty07@gmail.com

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RE: Queue Priority

Anonymous — Sun, 20 Feb 2022 12:10:00 GMT

Thank you so much, can you give me an example where changing priority is needed?

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Sanaa Fallah
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RE: Queue Priority

devneetmohanty07 — Sun, 20 Feb 2022 12:41:00 GMT

Hi Sanaa,

It depends on the SLA (Service Level Agreement) and TAT (Turn Around Time) of any particular transaction. Every business has a Service Level Agreement of some sort that they need to meet for their respective process.

I can give you an example from one of my prior projects which was in Banking and Finance domain. Here we needed to automate the control testing for Account Payables section for this specific client. Now here the transactions came with respect to the risk level associated any specific control as HIGH, MEDIUM and LOW. Now as per business, the HIGH risk items need to be processed anyhow within a day while the MEDIUM risk items can take 1-2 days and LOW risk items can take up to 3-4 days. So in our automation solution we identified how to extract risk associated with any particular transaction which was a specific column in SAP having values as 'HIGH', 'MEDIUM' and 'LOW'.

Based on this value while adding the items to the queue we would set the priority as '0' for LOW, '1' for MEDIUM, '2' for LOW and this way Bot would first process all the high risk items, then the medium ones and at the end the low ones.

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----------------------------------
Hope it helps you and if it resolves you query please mark it as the best answer so that others having the same problem can track the answer easily

Regards,
Devneet Mohanty
Intelligent Process Automation Consultant | Sr. Consultant - Automation Developer,
Wonderbotz India Pvt. Ltd.
Blue Prism Community MVP | Blue Prism 7x Certified Professional
Website: https://devneet.github.io/
Email: devneetmohanty07@gmail.com

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Hope it helps you and if it resolves you query please mark it as the best answer so that others having the same problem can track the answer easily

Regards,
Devneet Mohanty
Intelligent Process Automation Consultant | Sr. Consultant - Automation Developer,
Wonderbotz India Pvt. Ltd.
Blue Prism Community MVP | Blue Prism 7x Certified Professional
Website: https://devneet.github.io/
Email: devneetmohanty07@gmail.com

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