topic RE: Digital worker is offline in University Forum

Digital worker is offline

SamLima — Wed, 27 Apr 2022 12:44:00 GMT

Why DW is Offline?

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Sam Lima
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RE: Digital worker is offline

Rambo27 — Wed, 27 Apr 2022 14:13:00 GMT

Hi Sam,

Sometime due to restart the the login agent is not able to connect with app server .

Restart once again and login agent will be auto-popup
and then you can run login agent to make machine online .

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Shikhar Mishra
RPA Lead
Infosys Pvt Ltd
Pune,India
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RE: Digital worker is offline

SamLima — Wed, 27 Apr 2022 14:34:00 GMT

Hi Shikhar

I restart the device but it does not work

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Sam Lima
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RE: Digital worker is offline

ManpreetKaur1 — Wed, 27 Apr 2022 19:48:00 GMT

Hi @SamLima,

Can you please check if the login agent is working in the machine?

Also, please check if multiple users are logged into that machine?

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Manpreet Kaur
Manager
Deloitte
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RE: Digital worker is offline

devneetmohanty07 — Wed, 27 Apr 2022 23:03:00 GMT

Hi @SamLima

You can open command prompt and type in the following command. This will take you inside your Blue Prism installation folder:

cd C:\Program Files\Blue Prism Limited\Blue Prism Automate

Then, type in the following command in order to force start your Blue Prism Runtime Resource:

Automate.exe /resourcepc /public

Once you successfully type in these two commands, you will see that the Resource PC will be activated as shown below:

This happens at times when the service of the Runtime Resource agent does not starts properly. In many of my projects we created a bat file which used to execute these commands on CMD at startup to avoid any such hiccups.

Also, I am curious to know why everyone is suggesting about Login Agent when it has not been mentioned. Are you using Login Agent by any chance Sam ?

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Hope it helps you out and if my solution resolves your query, then please mark it as the 'Best Answer' so that the others members in the community having similar problem statement can track the answer easily in future

Regards,
Devneet Mohanty
Intelligent Process Automation Consultant | Sr. Consultant - Automation Developer,
Wonderbotz India Pvt. Ltd.
Blue Prism Community MVP | Blue Prism 7x Certified Professional
Website: https://devneet.github.io/
Email: devneetmohanty07@gmail.com

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RE: Digital worker is offline

SamLima — Thu, 28 Apr 2022 10:51:00 GMT

@devneetmohanty07 No I don't use Login Agent, but your method works well thank you so much

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Sam Lima
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