topic Re: Accessing University Content in University Forum

Accessing University Content

Jeff__Addinell — Wed, 18 Jun 2025 10:12:56 GMT

Hi, I am unable to access any University content via the website. When I click on a course e.g. the Decipher IDP Foundation training it takes me to a log in page but when I attempt to "sign in with customer portal" the screen says that "something went wrong" and that's it. Has anybody got any idea how I can resolve this to access the content I need?

Re: Accessing University Content

bweschke — Wed, 18 Jun 2025 10:14:59 GMT

@Jeff__Addinell ,

I'm sorry to hear you are having issues, if you send me a message, I can take a look at your account for you so we can sort it out.

Re: Accessing University Content

Jeff__Addinell — Wed, 18 Jun 2025 10:24:33 GMT

Thanks bweshke, I've sent you a message

Re: Accessing University Content

sumire — Thu, 19 Jun 2025 04:09:49 GMT

Hello @Jeff__Addinell ,

I usually use Firefox.

One day, just like you, I saw the message 'something went wrong' and was unable to log in.
When I switched to Chrome, I was able to log in.

I recommend trying another browser.

Re: Accessing University Content

Jeff__Addinell — Thu, 19 Jun 2025 09:21:06 GMT

Thanks to everyone for their support. @bweschke resolved the issue for me. The cause of the issue was that my university account had been deactivated due to inactivity. When the account was reactivated I was able to successfully access the university content.