topic Re: Seems like I can't log into my Blue Prism Learning edition. in University Forum

Seems like I can't log into my Blue Prism Learning edition.

SebQue — Wed, 07 Jan 2026 19:43:53 GMT

I get a pop up indicating I'm using the wrong credentials. Those credentials worked earlier today. I tried to Repair using the installer. I also tried to unistall and reinstall application but still the same error. There isn't a "Forgot Password" option.

Re: Seems like I can't log into my Blue Prism Learning edition.

naveed_raza — Wed, 07 Jan 2026 20:31:23 GMT

did you tried with default credentials like admin , admin ?

Re: Seems like I can't log into my Blue Prism Learning edition.

SebQue — Wed, 07 Jan 2026 20:34:37 GMT

just tried it. same issue.

Re: Seems like I can't log into my Blue Prism Learning edition.

bweschke — Thu, 08 Jan 2026 09:05:32 GMT

Hi @SebQue ,

You can find further assistance on our FAQ page for Learning Edition, including links to a video tutorial for how to reset your password.

https://university.blueprism.com/faqs#main-learning-edition

Hopefully this will help resolve your issue.

Re: Seems like I can't log into my Blue Prism Learning edition.

naveed_raza — Thu, 08 Jan 2026 10:40:40 GMT

after installation , if you changed the password then that will store in database , even after restart it will not get reset.

try changing the password as @bweschke mentioned and also check if SQL Server is running , once you open the blueprism , click on configuration and test the connection

Re: Seems like I can't log into my Blue Prism Learning edition.

SebQue — Thu, 08 Jan 2026 15:36:32 GMT

Thank you