topic issue with the login to the university/ courses in University Forum

issue with the login to the university/ courses

Tobias_Goebke — Mon, 23 Feb 2026 21:18:37 GMT

Dear Team,

i can't login to the university-portal.

Using the Login-Button at the university page i get the error

Internal Server Error
User save failed: {"email":["Email \"my-email-address\" has already been taken."]}

And using "Sign in with customer portal" i get:

Thanks for your help.

kind regards Tobias

Re: issue with the login to the university/ courses

NatalieFunke — Tue, 24 Feb 2026 12:36:00 GMT

Hi @Tobias_Goebke

I have had a look at your account and it seems there was a sync issue which I have manually corrected. Please could you try logging into the Blue Prism University again and let me know if you encounter any further issues?

Thank you,

Natalie

Re: issue with the login to the university/ courses

Tobias_Goebke — Tue, 24 Feb 2026 14:21:48 GMT

Hi @NatalieFunke

it works.

I'm able to logging into the university and can enroll to courses.

Thank you very much.

Tobias

Re: issue with the login to the university/ courses

NatalieFunke — Tue, 24 Feb 2026 14:35:09 GMT

Hi @Tobias_Goebke,

Perfect! Thank you for confirming you can now login and enrol.

Happy learning and do let us know if you have any further questions.

Thank you

Natalie

Re: issue with the login to the university/ courses

Tejaskumar_Darji — Wed, 25 Feb 2026 05:42:31 GMT

Hello Team, I'm also facing the same issue, and I remember earlier also this happened. Could you please try to see what is wrong here and try to fix it permanently. Got stuck due to this error while going through a BP course.

Thanks

Re: issue with the login to the university/ courses

NatalieFunke — Wed, 25 Feb 2026 08:45:05 GMT

Hi @Tejaskumar_Darji ,

This should also be fixed now, but please do let me know if you encounter any further issues.

Thank you,

Natalie

Re: issue with the login to the university/ courses

darshan_gowda28 — Thu, 12 Mar 2026 02:36:21 GMT

Hi @NatalieFunke
i am also facing same issue.
can you help me on this.

Internal Server Error
User save failed: {"email":["Email \"xxx@gmail.com\" has already been taken."]}

Re: issue with the login to the university/ courses

Tejaskumar_Darji — Thu, 12 Mar 2026 05:46:45 GMT

I hope BP team try to fix it permanently and not temporarily. This is definitely an issue and should be resolved permanently.

Re: issue with the login to the university/ courses

NatalieFunke — Thu, 12 Mar 2026 12:44:36 GMT

Hi @darshan_gowda28 ,

I have replied to your private message. Please let me know if you encounter any further issues.

Thank you,

Natalie

Re: issue with the login to the university/ courses

rpalomeque — Wed, 22 Apr 2026 14:27:18 GMT

Hi, Im having the same issue! can you help me?

Re: issue with the login to the university/ courses

NatalieFunke — Thu, 23 Apr 2026 07:36:38 GMT

Hi @rpalomeque,

I have had a look at your account and cannot see any issues. Please could you let me know the error message you encounter when trying to log in?

Thank you

Re: issue with the login to the university/ courses

rpalomeque — Thu, 23 Apr 2026 12:07:59 GMT

Hi! Sombody from support already help me out and can login again! thanks

topic issue with the login to the university/ courses in University Forum

issue with the login to the university/ courses

Re: issue with the login to the university/ courses

Re: issue with the login to the university/ courses

Re: issue with the login to the university/ courses

Re: issue with the login to the university/ courses

Re: issue with the login to the university/ courses

Re: issue with the login to the university/ courses

Internal Server ErrorUser save failed: {"email":["Email \"xxx@gmail.com\" has already been taken."]}

Re: issue with the login to the university/ courses

Re: issue with the login to the university/ courses

Re: issue with the login to the university/ courses

Re: issue with the login to the university/ courses

Re: issue with the login to the university/ courses

Internal Server Error
User save failed: {"email":["Email \"xxx@gmail.com\" has already been taken."]}