topic Re: BP University in University Forum

BP University

bridgetoneill — Fri, 24 Jul 2026 11:57:02 GMT

Hi,

Currently having an issue accessing courses within Blue Prism university, as my log in produces the error in the attached image.

Any help appreciated!

Thanks,

Bridget

Re: BP University

bweschke — Mon, 27 Jul 2026 12:22:49 GMT

Hi @bridgetoneill,

I'm sorry to hear that you have issues logging into your account. It looks like there was a typo in the username in university. I have updated it, please log in again and let me know if you have any further issues. If you do not know your username, please send me a private message so I can assist you further.

Re: BP University

bridgetoneill — Mon, 27 Jul 2026 13:45:54 GMT

Hi @bweschke ,

That's worked and I can now access the University. Thank you!

Bridget

Re: BP University

bweschke — Wed, 29 Jul 2026 08:15:16 GMT

Hi @bridgetoneill ,

So glad you are all set, happy learning!

Re: BP University

Krishna_17 — Sun, 02 Aug 2026 15:46:38 GMT

Hi @bweschke

My friend is also facing the same issue while trying to log in to Blue Prism University. I saw that this issue was fixed for another user, so could you please check and help resolve it for him as well?

His details are:

Email: mahimahesh9347@gmail.com
Current username: mahesh2602
Previous username: Mahesh_001
Error: “Internal Server Error – User save failed: Email has already been taken.”

Could you please check and help fix the issue?

Thank you!

Krishna

Re: BP University

bweschke — Mon, 03 Aug 2026 08:02:35 GMT

@Krishna_17 ,

I have updated the account, please have them log in again and let me know if there are any further issues.

Re: BP University

Krishna_17 — Tue, 04 Aug 2026 06:39:16 GMT

Hi @bweschke ,

Thank you for the update. It’s working fine now, and he was able to log in successfully.

Thanks for your support!

Regards,
Krishna

Re: BP University

bweschke — Wed, 05 Aug 2026 09:15:39 GMT

Hi @Krishna_17 ,

Glad I could help and happy to hear that the issue is now resolved.

Re: BP University

vskaurav — Tue, 11 Aug 2026 14:28:30 GMT

Hi @bweschke ,

I am experiencing the same issue when I click on "Sign in with Customer Portal." An error message appears stating, "Something went wrong."

Could you please assist me in resolving this issue?

Thank you!

Re: BP University

bweschke — Wed, 12 Aug 2026 13:43:38 GMT

Hi @vskaurav ,

I'm sorry you are having issues logging into the university, I have taken a look at your account and I see it was deactivated for inactivity. I have updated your account, please log in again and let me know if you have any further issues.

Re: BP University

vskaurav — Wed, 12 Aug 2026 13:51:06 GMT

Thank you, @bweschke!

Yes, I can now log in successfully and access the University content.

Re: BP University

Anil_Sharma — Thu, 13 Aug 2026 13:07:12 GMT

Hi @bweschke ,

I am experiencing the same issue when I click on "Sign in with Customer Portal." An error message appears stating, "Something went wrong."

Could you please assist me in resolving this issue?

Re: BP University

bweschke — Fri, 14 Aug 2026 15:12:32 GMT

Hi @Anil_Sharma,

I am sorry to hear that you are having issues with your account. I have updated your user account, can you please log in again and let me know if you have any further issues?

Thanks,

Brenda

Re: BP University

Anil_Sharma — Fri, 14 Aug 2026 15:19:15 GMT

Thank you, @bweschke!

I can now log in successfully

Re: BP University

bweschke — Fri, 14 Aug 2026 15:52:18 GMT

Fantastic @Anil_Sharma , I'm glad to hear this has now been resolved!