topic RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out. in University Forum

Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

vineetkumar — Fri, 18 Aug 2023 08:42:00 GMT

Hi All,

we are getting error while running runtime resource from interactive client.

Getting error :

Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

login agent was working fine suddenly it stopped working ,

we tried many different solution : restart login agent
restart runtime resource

but no luck , please help and suggest

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vineet kumar
Consultant

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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

harish.mogulluri — Fri, 18 Aug 2023 13:53:00 GMT

Hi vineet kumar,

It looks its because BOT unable to access the blue prism credential provider.

Check below thread from BP knowledge base.
https://support.blueprism.com/en/support/solutions/articles/7000078657-bpe-error-the-operation-has-timed-out-with-login-agent-login-when-rsa-securid-is-present

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If I answered your query. Please mark it as the "Best Answer"

Harish Mogulluri
Lead developer
America/New_York TX
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

vineetkumar — Mon, 21 Aug 2023 02:56:00 GMT

Hi Harish Mogulluri,

Thank You for replying.

I'm getting error in authenticate to window.

RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed

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vineet kumar
lead engineer
IHIS
Asia/Kolkata
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

KodiSrihari — Mon, 21 Aug 2023 05:05:00 GMT

Hi Vineet,

Check the Window credentials like Username and password, try to open it manually if possible.

If it won't work check if the Blue Prism Data base was full, sometimes it's also result in long time for Login agent run and terminations sometimes with Operation timed out.

Thanks,

Srihari

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Srihari
RPA Developer
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

vineetkumar — Mon, 21 Aug 2023 08:03:00 GMT

Hi, @Srihari Kodi

I have checked manually:

Manually RDP : Runtime resource from interactive client using same robot credentials (It is working fine)

for database full do we have any specific table need to check, because i m doing manually login and run rpa process is working fine inserting data into queue etc.

it was working fine from last couple of years.

please suggest

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vineet kumar
lead engineer
IHIS
Asia/Kolkata
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

DevendranVenkatesh — Mon, 21 Aug 2023 09:05:00 GMT

HI,

I faced the same issue many times while using login agent in VM server (RDP session). Basically on your VM server machine sometimes your internal IT team they will deploy patches. In order to do the same they will login your VM server by using their admin user. Sometimes after their work they will not reboot the machines properly due to this admin user session which is alive in the backend.

The same server your trying to access via different user by using login agent. Hence this issue occurred.

Solution: Ask you IT team to restart the VM server by using admin user, after restart then manually login your VM server whatever user which you configured in login agent and then log out. Later perform login test via login agent, then it will work for sure.

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Devendran Venkatesh
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

dochrymuk — Mon, 21 Aug 2023 10:48:00 GMT

Hi,

The problem may also be related to changed local security or group policies. Here is the link (Login Agent (blueprism.com) to the login agent docs site where you can download the User Guide for Login Agent and check with your IT if the seetings are set up correctly.

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Dawid Ochrymuk
Manager
KPMG Poland
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

vineetkumar — Mon, 21 Aug 2023 11:06:00 GMT

HI Devendran Venkatesh,

i have checked already via task manager no admin login plus i have rebooted many times

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vineet kumar
lead engineer
IHIS
Asia/Kolkata
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

DevendranVenkatesh — Mon, 21 Aug 2023 11:21:00 GMT

If possible, we can we have a call to check this?

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Devendran Venkatesh
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

vineetkumar — Tue, 22 Aug 2023 02:50:00 GMT

how can i check he local security group

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vineet kumar
lead engineer
IHIS
Asia/Kolkata
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

vineetkumar — Tue, 22 Aug 2023 06:18:00 GMT

sure we ca. connect

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vineet kumar
lead engineer
IHIS
Asia/Kolkata
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

dochrymuk — Wed, 23 Aug 2023 16:07:00 GMT

In the Windows search, enter local security policy, if your organization allows you, you will be able to see the set policies. If not, the check must be done by the administrator

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Dawid Ochrymuk
Manager
KPMG Poland
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RE: Login Agent - ERROR: Exception : 0x80131505: The operation has timed out.

DevendranVenkatesh — Thu, 24 Aug 2023 12:03:00 GMT

Dear Vineeth,

As discussed in the call, we identified issue that below group policy having " (double codes) value. As per the login agent user guide this policy should be set as empty.

Policy needs to updated: interactive login: message title for user attempting to log on: this policy having value as "" in your VM server machine. This need to update as blank. As per below screenshot.

Hence discuss with your internal IT to update the policy and it will resolve the issue.

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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