Advice Wanted: Building a Known Issues Digital Worker for the Community

Michael_S — Thu, 22 May 2025 12:40:45 GMT

Hello Community,

Recently, @Walter.Koller popped in with a fantastic request:

"It would be great to have the possibility to subscribe to the 'Known Issues' page for a specific product so customers are notified on new findings and updates."

Walter's original idea is here.

We thought it would make for a great (and obvious) addition to the Community, so we set about investigating how to do it:

Known issues are currently posted by our Support team, and they use our support knowledge base to post new known issues as they are discovered and documented. Each new Known Issue gets its own knowledge base article, which is posted to a specific folder in the Knowledge Base. Here's the folder for BPE as an example (you'll need to be a customer/partner to view this link). Each individual product has its own Known Issues folder like this one.
However, the tool that powers the Knowledge Base they use has no API and no RSS feed - which we would usually use to build some sort of notification system.
Our Community has a built in notification system that can send a notification about updates to any Community page that a user is subscribed to, delivered to their email inbox.

So our intended solution is:

Find a way to detect when a new Known Issue is posted to our Knowledge Base, then have a Digital Worker reply to a specific discussion thread here in the Community with some information about that Known Issue - and a link to the Knowledge Base article.

This would mean that any community member could subscribe to the Digital Worker's discussion here in the community, and be automatically notified any time a new Known Issue is posted. It also avoids any duplication of work.

We considered getting this work started ourselves but, as a community team, we're big believers in asking for help! And so we would like to get some advice from the experts:

How would you go about automating this process via Blue Prism?

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Advice Wanted: Building a Known Issues Digital Worker for the Community