Issue while installing decipher

[AniudhYadav]

I am trying to install Decipher IDP. When I access it via localhost, I get the error: 'Error loading statistics. Please check the database connection string.' I have attached a screenshot of the error and IIS of decipher.

[Athiban_Mahamathi]

Hi @AniudhYadav , 

can you please try the below troubleshooting steps.(Ref : https://docs.blueprism.com/en-US/bundle/decipher-idp-2-3/page/troubleshooting.htm)

Ensure the ExternalDBConnectionString attribute is configured correctly in the web client config file, for example, checking that it does not include symbol characters, and that the referenced database exists. To do this:

1. Open the Web.config file in a text editor. The default location is C:\Program Files (x86)\Blue Prism\Decipher Web\Web.config.

2. In the appSettings section, locate the ExternalDBConnectionString attribute and verify the connection string in the value field. For example, Data Source=.\SQLEXPRESS;Initial Catalog=DecipherServerDb;Integrated Security=True.

3. Make any changes as required, then save and close the file.

4. In Internet Information Services (IIS) Manager, restart the Decipher website.

5. In Windows Services, restart the Decipher services: Decipher Licensing Service, Decipher Server, and Decipher Automated Clients.

Regards,

Athiban

[Tejaskumar_Darji]

Hi Just FYI, I'm also getting this error and tried to fix it as per the troubleshooting but it did not help me fix that error. Connection strings are updated in the cconfig files.

Let me know if anyone finds a fix for this. This is optional DB setting not sure why it pops up that error.