AMI error on wait stages - extract PDF text in Edge

[Neil-Trew]

Hi everyone.

We're currently experiencing an AMI issue in wait stages when we're attempting to extract text from a PDF file that is opened in Edge.

The process has only recently encountered the issue (it has been running for over a year) and I've attempted the following solutions: -

• Adding additional standalone wait stages throughout the section
• Ensuring that only one port is open
• Ensured the browser extension is enabled correctly 
• Restarting the Virtual Worker 
• Ensured all browsing data has been cleared

The issue only appears to occur when the process is run from the Control Room or through IADA. If I manually step through the process, it works as expected. We are currently using Blue Prism v6.10.1.

Has anyone else encountered the issue recently and, if so, what solution was used to resolve the issue?

I appreciate any assistance with this.

Thanks in advance! 🙂


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Neil Trew
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[steven.boggs]

Hi Neil,

Thanks for providing some initial information about the environment and the troubleshooting steps taken, but it's not immediately clear what the "AMI issue" you mention is from this description.

Are you receiving a specific error message when this problem occurs? If so, what is the exact error message reported by the user interface (including the full list of actions within the Detail button's additional stack trace screen)?

Can you provide more detail about the steps leading up to this issue? Screenshots are helpful, if relevant.

Has Edge (or any PDF software) been updated on this machine since this problem started occurring?

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Steve Boggs
Senior Product Support Engineer
Blue Prism
Austin, TX
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