Browser Mode Not Working - Chrome & Edge

[GabrielaFutemm1]

Hi, i have an issue, the robots in my client stopped working since last saturday.
I already upgrade the BP version to 6.10.5 and the browser mode still not working in both of browsers Chrome and Edge.
No web element is recognized, and when I try to remapping the element, the browser mode dissapeared!
I already try to reboot the machine before use BP, and still no success =(
The system of the VM is Windows 10.

Please, I need help =(

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Gabriela Futemma
Analista de Automação Junior
DiRWA Automation
America/Sao_Paulo
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[ManishRaw]

Hi @Gabriela Futemma,

Not sure if this could be the possible problem but I can see that the extension mentioned is of 6.10.4 and the BP version you mentioned that you have upgraded to is 6.10.5.

Worth a check

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Manish Rawat
Project Manager
Mercer
New Delhi
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[IsabellaViggian]

Hi @Manish Rawat,

I'm having the same issue as Gabriela. I'm also using the 6.10.5 version of BP with the 6.10.4 extension and after switching to  6.10.5 extension, it was the same issue. Again, my other processes don't have this issue. Just this process. As far as I can tell, they are created in the same way through the modeler.

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Isabella Viggiano
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[Himanshujain]

Hello @IsabellaViggian,

Hope you are doing well.
I wanted to check if you were able to find a solution to this issue. I recently switched my Application Modeller mode from Embedded to External 32 bit, and my current Blue Prism version is 32 bit as well.

After making this change, I am experiencing the exact same issue you had mentioned earlier. I am performing this activity as part of our preparation to upgrade from 6.10.4 (32 bit) to 7.4.0 (64 bit).

Could you please let me know if you found a resolution or any workaround for this?

Thank you in advance.