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Close Instance timing out and File Explorer issues

bridgetoneill
Level 3

Hi everyone,

We’ve been running into some issues with our Excel-based processes and could really use some help.

A few automations that have always worked fine are now timing out when closing instances. After the process has terminated, the File Explorer on the runtime resource freezes/lags - with rebooting being the only way to re-gain access. CPU usage is also at 100% during this.

We’ve already tried increasing the timeout settings and switching to the 'Exit' function, but unfortunately, the problem persists.

To add context, these processes are handling large, live Excel sheets that are actively used by multiple people while our bots are accessing them.

The only thing I can think of left to do is use 'kill' for Excel at the end of the flow, but this doesn’t feel like the correct solution and may produce other excel errors.

Any advice or insights would be greatly appreciated!

Thanks in advance!

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