Run time performance issues on a new machine/VM
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27-05-22 06:31 PM
We have a web browser (Chrome) and excel based automation process. It has been performing well on a Windows 10 runtime for last 1.5 years and did perform fast on Windows server run time during our testing. However, after we migrated it to a new Win 10 run time (new image) in a newly built environment it slowed down significantly. Even after increasing the CPU and RAM, there is performance gain. Security scanner has also been disabled. Process is triggered through Control room. BTW the website is not slow on the run time machine during manual interaction.
Automation is using UIA spy mode. Changing it to Browser/HTML based spying improves the performance but not comparable to the existing environment. We have also noticed process taking a little longer to finish for non-browser automations, but unlike browser based which takes 3x -4x times.
Looking for ideas, tools to identify the root cause and possible solutions.
Environment details:
Blue Prism 6.10, Chrome Extension 6.10.1
Existing Win 10 runtime (performs well):
Processor Intel(R) Xeon(R) CPU E5-2698 v3 @ 2.30GHz 2.29 GHz (2 processors)
Installed RAM 16.0 GB
Edition Windows 10 Pro Education/ Version-21H2
OS build 19044.1645
Experience Windows Feature Experience Pack 120.2212.4170.0
Chrome Version 102.0.5005.63 (Official Build) (64-bit)
New Win 10 runtime (with performance issues):
Processor Intel(R) Xeon(R) CPU E5-2697 v3 @ 2.60GHz 2.59 GHz (2 processors)
Installed RAM 16.0 GB
Edition Windows 10 Enterprise/ Version 20H2
OS build 19042.867
Experience Windows Feature Experience Pack 120.2212.551.0
Chrome Version 102.0.5005.63 (Official Build) (64-bit)
Win server runtime (performs well):
Processor Intel(R) Xeon(R) Platinum 8280 CPU @ 2.70GHz 2.69 GHz (4 processors)
Installed RAM 16.0 GB
Edition Windows Server 2019 Datacenter/ Version 1809
OS build 17763.2803
Chrome Version 102.0.5005.63 (Official Build) (64-bit)
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Thanks and Regards,
Kapil Gupta
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Kapil Gupta
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02-06-22 09:53 PM
That looks a very wierd problem I think.
Just to rule out problems...
- Talking about the hardware , pretty similar in both case. I check the requirements for the W10 are correct.
- The web works correctly, so it will not be a problem with the Internet connection or any Firewall problem or similar (at least with the website)
- You said that you run the process manually, so, you open a BP Console in the Worker and execute the process. As you said, this works correctly, so it will not be a problem of the installation or the environment.
So... talking about machine-to-machine communication.... You have good connectivity between the new RuntimeResource and the Application Server? Or maybe any firewall problem or similar?
I would emphasise this point. Cause, as you said, the rest of the platform works well when you run all manually.
Hope this clarify you a little bit!
See you in the Community, bye 🙂
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Pablo Sarabia
Solution Manager & Architect
Altamira Assets Management
Madrid
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07-06-22 07:51 PM
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Kapil Gupta
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Kapil Gupta
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08-06-22 06:45 PM
Just to check if is a connection problem. Did you check the latency between servers?
You can achieve this with a ping from the RR to the Application Server or the Database. (Is not a good practice to connect directly to the database, remember this point)
Use this command and check the results
ping <machine name> -t
Check the results for several minutes and see if you have low time and TTL
Hope this helps you!
See you in the Community, bye 🙂
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Pablo Sarabia
Solution Manager & Architect
Altamira Assets Management
Madrid
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