Work Queue multiple Tags not working in Gen Next Item or Pending Items

[Anonymous]

I have created one work queue as "Student" with different tags like MCA, BCA, BE ...etc I am able to ADD data successfully into the "Student" queue. but not able to filter by multiple tags. Ex. I have tried "+BE;+MCA" etc. the -[Tag] is working.   Thanks in Advance. Sudarshan

[John__Carter]

Hi Sudarshant - if your items have Tags correctly applied then the Tag Filter should work, as this functionality has been in the BP product for many years. When adding a new item, if you want to apply multiple tags then you must use a semi-colon, eg Male;High School, Male;Undergrad, Female;Postgrad. Then if you wanted Get Next Item to fetch the next non-high school female student, you'd use the filter +Female;-High School.

[Anonymous]

Hi Sudarshant, got your problem. suppose you have two cases - case ABC is having tag BE and case XYZ is having tag MCA, and you want to retrieve the cases having tag BE ""or"" MCA. it is not possible in single Get next item action as BP doesn't allows to do ""OR"" in tag filter. But to achieve this goal you can use two ""get next item"" actions one for getting the cases having tag ""BE"" and another for tag ""MCA"" ( ""+BE;+MCA""  will search for the cases having tag BE ""AND"" MCA) hope this helps :)