We would like the Chorus code to be updated to evaluation a user's vacation status when assignment is defined as the process level. We have several process steps that assign to AWD processors via the assignment tab in the process design​. We've noticed that when a user is set to Vacation status with a forwarding queue, system assignment ignores that setting. If we manually assign an item, it forwards to the expected user. The system assigns to the original user who is in Vacation status.  CS0001448 ... View more

Client is looking to replace Knowledge Enabler jobs with Automated Services using interoperability. They need the ability to assign work in those services as they can do currently with KE. This is a gap with interoperability.  ... View more

We would like to have the ability to mask few characters of a field in UXBuilder. Like Bank account numbers for example, we would like to show only last 4 characters on the screen and mask the rest. ... View more

Certain attachment file types will not "Create" in the new Processor workspace view. It isn't accepting file  extensions if they are saved as uppercase like ".PDF" but they work in Classic and Legacy Processor. Only file types available were: pdf,doc,docx,xls,xlsx,tif,gif,jpg,txt,tiff,png,jpeg,htm,html,heic,TIFF,TIF Our System Administrator had to update the file types on all environments to include: pdf,PDF,doc,DOC,docx,DOCX,xls,XLS,xlsx,XLSX,tif,TIF,gif,GIF,jpg,JPG,txt,TXT,tiff,TIFF,png,PNG,jpeg,JPEG,htm,HTM,html,HTML,heic,HEIC We are hoping these file types can be added to the newer versions. Chorus BPM ... View more

There is no option to view all the values ​​of an item in the Queue Contents view. Currently you can only see the item key. To be able to analyse the contents of an item, I must start a process and call "Get Next Item". It would be helpful to place a button next to or in the Item Key column that allows you to see the content of the respective item. A list view would be good too, so that you have an overview of all items with the associated item values. Viewing the item's values ​​should be restricted by access rights, as items may contain information that should not be accessible to everyone. ... View more

I would like to see an in-build feature in blueprism which will allow me to select 2 things while scheduling or triggering a process: Retry limit Defer time Basically when I run a process on a particular resource or resource pool and none of the resources are available then the process fails. Instead of failing it should consider the retry limit and try to run the process again on the same resource or resource pool after the defer time limit. It will allow the process to wait for some time and let the resource be free. ... View more

When a change or update in user profile is made in Chorus (Work Place>User - workgroup) by a designated administrator, the update is not displayed/reflected in My Team in Analytics automatically/simultaneously. The update will only be displayed once the user logs into Chorus. It was confirmed with SS&C that it is working as designed.   This design needs to be improved to keep track of the changes with user profiles real time.  In the case where a user update has been made and the user is out for two weeks, the My Team will only get updated once this user logs into Chorus. Suggestion:  Any changes to user profile in Chorus (i.e. work group) should be reflected/displayed in My Team in Analytics automatically and doesn't need/require for the user to log into Chorus. As Analytics is a tool for data/info about Chorus activities, we expect it to provide accurate information (real time). ... View more

AI and NLP-based automatic expressions should be generate in the calculate stage. For e.g. if I write - Generate expression to convert my local time to UTC time and format it h:mm:ss format. This would be a very useful feature. ... View more

Please add subscription for support articles with email notification on changes to be able to follow/watch. The world is changing fast. Support articles need to be created early and modified often. Currently there seems to be no chance to get notified automatically on changes in support articles like "IMPORTANT NOTIFICATION - Security Vulnerabilities - SS&C Blue Prism Enterprise" at Support Center | Blue Prism Portal and "What are the known issues in Blue Prism Version 6.10 releases?" at Support Center | Blue Prism Portal. ... View more

When a process is running in Control Room, you can have a look at the log to see if it's doing all the right things. Unfortunately, this log is currently only a snapshot at the time you open it. If you want to see the current state again, you have to open a new log, which again is only a snapshot. While I do appreciate you cannot have live updating logs all the time, this option would certainly be very nice to have for those problems that require to keep track of what the process is doing as it runs along. For that reason it would be very nice indeed to have access to an new log option that allows for live logging.  Happy coding! --------------- Paul Sweden ... View more

Currently when a user locks themselves out of Chorus they are presented with a canned message that states "Your user id has been locked due to multiple sign-on failures. Please contact your supervisor to reactivate it." Depending on how security is handled for a given client it is quite possible that "your supervisor" is not the correct person to contact to activate your id. For example for us you would need to contact the help desk. Making this message configurable would be clearer for end users and save time and frustration. ... View more

Often when I troubleshoot presentation flows and automation services the I built in Chorus Design Workspace, I find the lack of a testing environment is a challenge.  I do not have the option to trace variable values, and place breakpoints in the code.   The best thing I can do at this point is print out variable values to the history Comments, but this is a challenge with complex data structures like tables and arrays. It would be great to be able to simply place a breakpoint on a specific step in a presentation flow and flag which variables or other session state data that I would like to trace.  When the presentation flow hits that breakpoint, the user is presented with a special breakpoint screen with all the session state data that is being traced.  Perhaps there is a specific flag the user sets when they deploy the process to indicate whether or not to ignore the breakpoints. Automation services being run outside of a presentation flow wouldn't be able to present a screen, but they could print out session state data to comments using the same configuration. I'd be happy to work on some mockups to elaborate on this idea if it is something we want to pursue. ... View more

Hi, I'm working on BluePrism 6.10.5. I'm wondering it you could reconsider my new idea of un/retiring schedules in Control Room. Today, we need to one by one un/retire schedules. In case we need to perform  this action of many schedules it is frustrating, especially, that the list is changing the view, after each action of un/retire (the list is going to the end of un/retire schedules. And we need to look for the schedules again. BR, Ewa ... View more

Users would like to create a comment(s) and save it to my documents so it's readily available to add to the work object history as needed. The ability to do this would save time as the user would not have to retype the same comment over and over.  ... View more

One my clients uses Drools and has a process that is updated daily. The ability to automate the upload, instead of uploading it manually, without having to go into the service is needed. Related epic AWD-52863. ... View more

The ability to add and view a lengthy set of comments increases the time spent by having to scroll up and down due to the size of the comments box.  Enlarging the box and scroll bar on the right side of the window will help reduce time spent on reviewing comments being added.   ... View more

In the BPM 22.1 Processor Workspace User Guide page 39 Clone work items. #5 states (Optional) If the work item being cloned has a parent, you can select the Attach clone to existing parent check box.  I can't think of any scenarios where I would not want the cloned work item attached to the parent. At the very least, I would think it would be the exception instead of the rule.  I suggest defaulting the check box for Attach clone to existing parent to being checked so processors don't have to manually check that box.  ... View more

Secure Message Center is another SS&C product that allows us to send sensitive information to customers either through their account portal access or as a single, secure link.  We are building Process workflows in Chorus so associates can send message to customers using a Restful Service API for Secure Message.  We would like to use Communications to generate those messages, and send that output message to this restful service API for Secure Message Center to deliver to the customer. Note, this Restful Service API is currently under development.  Today, we send secure messages through an email relay server.  This email relay solution is being replaced by the Restful Service API.  We want the enhancement to Communications to work with the upcoming Restful Service. This will probably require some direct collaboration with the Digital Investor team, that owns SMC to determine what format this message can be in to be passed to their API. ... View more

Add option where you can configure the order of items under the Case item in Chorus Processor Workspace.  With Classic Workspace items would show in the following order: 1) Case 2) Transactions attached to Case in Order 3) Sources attached to Case in Order However Processor Workspace will show as follows: 1) Case 2) Transactions and Sources in order (Mixed) We would like to have option where you can select order if we wanted to match with Classic (Case, Transactions attached and then Sources Attached order) ... View more