6.10.5 Browser Extension Issue

[NaveenR2]

Hi All,

Recently we have upgraded the BP from 6.9 to 6.10.5 version. In the new version we are facing the port extension issue in chrome and edge browser. In our developed process before launch we are killing the both edge and chrome browser. After this change also we are facing the issue. Can someone will help us on this issue.

Thanks,
Naveen

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Naveen R
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[lookman]

Hi Naveen.

Would you please provide more clarity on what is happening? I'm not following what the problem is exactly.

Thanks

jack

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Jack Look
Sr Product Consultant
Blue Prism
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[saivikas729]

Hi Naveen, 

Can you please elaborate the issue a bit more? what is the exception detail? or exactly the issue you are facing? 

I can suggest few points - We recently upgraded from 6.9 to 6.10.5 as well, 

• Check if you have the correct extension - (re-install BP - It would automatically set up correct extension) 
• Chrome version 106X working best for us - 
• Don't just kill chrome and relaunch it immediately - Make an generic object which will exit chrome (three dots on top left and click exit) 
• After Exiting chrome - Give atleast 2 to 3 seconds and relaunch. 

This resolved most issues for us -

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Kolli Sai Vikas
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[NaveenR2]

Hi Jack/ Kolli Sai Vikas,

While launching any application through Edge/ Chrome browser we are facing the below issues,

1. The browser extension was not detected, please check that it has been installed and enabled.
2. The port establishing the connection to the browser extension cannot be opened.

Sometimes it is working properly whenever rebooting the system. Every reboot attempt is not successful at all time. This issue is happening the inconsistently while running the process.

Thanks,
Naveen

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Naveen R
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[saivikas729]

HI Naveen, 

• Don't just kill chrome and relaunch it immediately - Make an generic object which will exit chrome (three dots on top left and click exit(send global key as x) ) 
• After Exiting chrome - Give atleast 2 to 3 seconds and relaunch.

This should solve your issue as far as I know - 

May be Jack look could give some more insights. Thanks

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Kolli Sai Vikas
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[lookman]

Hi Naveen.

Thanks for providing more detail. Take a look at this knowledge share on the portal as I believe it will help you resolve this issue:

http://portal.blueprism.com/customer-support/support-center#/path/1811780012

PS - you'll need to log into the portal to see it.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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[NaveenR2]

Hi Jack,

Thanks for sharing the portal link. And we have tried all the options was mentioned on the given portal link. Still we are facing the issue.

Now we have enabled the logs to reach Blueprism Platform support team with the issue.

Thanks

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Naveen R
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[lookman]

Hi Naveen.

Sounds like you are taking the right approach.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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