Outlook shared Mailbox issue

[Neel1]

i am using BP 7.0.0 and latest version of outlook VBO.

if i am reading mail from shared mailbox without specifying the folder name , VBO is able to read mail.

but when i am specifying the folder name - i am getting error.

Shared mailbox 's folder is in Italy language -  posta in arrivo.

What can be done to resolve this issue. seems like folder name is creating problem​

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Neeraj Kumar
Technical Architect
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[DaveMorris]

Could you describe the folder structure in the mailbox along with pointing out which one you're trying to access?

I haven't looked at an unedited version of the MS Outlook Email VBO in a while, but I believe out of box right now it only supports Mailbox Folders that are beneath the Inbox. Maybe they've added support for other top-level folders, but I don't know since we just started adding our own actions where there was missing functionality.

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Dave Morris
3Ci at Southern Company
Atlanta, GA
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[Neel1]

Hello - this is how folder structure looks like.



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Neeraj Kumar
Technical Architect
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[ewilson]

Hi @Neeraj Kumar,

Can you share a screenshot of how you've set up the action properties? Here's an example of calling a shared mailbox on my test system:


And here's how the mailbox shows up in my Outlook display:


This assumes I'm pulling emails from the Inbox top-level folder​.

Cheers,

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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[SatyamSingh]

Hi,

I have facing the below issue. I have an inbox2 folder created in parallel inbox
I am getting the below error-
The attempted operation failed. An object could not be found.
BP version 6.10.5
I am using an updated outlook VBO. 
Note- I am not working on the shared mailbox

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Satyam Singh
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[Neel1]

Hello @ewilson - Please can you check Satyam's post. i also tried and getting the error

Do we need to change the folder id from 6 to something else?​

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Neeraj Kumar
Technical Architect
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[ewilson]

Hello @SatyamSingh,

Can you provide some further details. What do you mean by "parallel inbox"? Is your inbox2 folder a child folder under the top-level Inbox? Can you provide a screenshot of the Outlook display?

Cheers,
​

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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[Neel1]

hello Eric - Folder structure is like this.

Inbox2 is on same level as inbox. it is not a sub folder inside inbox



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Neeraj Kumar
Technical Architect
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[ewilson]

@Neeraj Kumar, @SatyamSingh,

Unfortunately, the VBO is not designed to capture folders at the top level of the store. The assumption when this was originally developed was that everything would pretty much revolve around the Inbox and Sent Items folders and any subfolders within those two.

With that said, we can enhance the VBO to provide the needed capability, but we need to spend some time to put together a design that will hopefully limit the impact to existing users.

Stay tuned.

Cheers,
​​

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Eric Wilson
Director, Integrations and Enablement
Blue Prism Digital Exchange
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[Neel1]

hello @ewilson

Well Noted.!! i agree with you that changes in VBO need to be thoroughly tested to see impact on other functionalities.​


Do you want me to raise Idea so that it can be tracked . If yes, then in which Idea portal. DX one or Other Older Idea portal?

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Neeraj Kumar
Technical Architect
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