Edge Extension Issu

[EricLi]

Our Blue Prism is 6.10.4. Installed Blue Prism 6.10.4 edge extension, but error message as below pop up when create edge object. What shall I do?

"Error - Failed to launch application - The browser extension was not detected, please check that it has been installed and enabled. For more information, see the browser extension user guide."



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Eric Li
Operation Analysis
AIG
Asia/Hong_Kong
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[lookman]

Hi Eric.

Are you using Ephemeral Ports? There was an issue in an earlier version of BP although I assume it has been resolved by 6.10.4 but am not certain.

Anyway, if you are not using them, give it a try to see if it help resolve this issue.

jack

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Jack Look
Sr Product Consultant
Blue Prism
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[bruce.liu]

Hi Eric,

Please take a look at the following KB article:

https://portal.blueprism.com/customer-support/support-center#/path/Automation-Design/Application-Integration/Browser/1811780012/Why-do-I-get-error-The-browser-extension-was-not-detected-when-attemptin...

If it does not help you, please kindly raise a support ticket with us.

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Bruce Liu
Senior Product Consultant, Professional Services
Blue Prism
Australia/Sydney
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