New Run Time Resource Connected - but can't run anything

[StephanieStrydo]

We set up a new run time resource - it shows as connected in the Control Room. I have set up a Schedule and assigned a process to the resource. But when I "run now" nothing happens. We are using a jump box to remote to the run time resource, with Blue Prism running on the run time resource.

[John__Carter]

Check there is 2-way connectivity between the RR and the app server. Also take a look in the Windows event logs on the app server to see if there are any helpful error messages.

[StephanieStrydo]

We just needed to restart the App server, then it worked.