Unable to enroll on the courses on the Blueprism University.

[RayganaIsmail]

I am unable to enroll on any of the courses on the Blueprism University. When I click on the Enroll button I get the error: 500 

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Raygana Ismail
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[Tejaskumar_Darji]

Can you send a screenshot? Make sure you update the correct organization under the profile section.

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If I was of assistance, please vote for it to be the "Best Answer".

Thanks & Regards,
Tejaskumar Darji - https://www.linkedin.com/in/tejaskumardarji/
Technical Lead
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[RayganaIsmail]

Hi

Thank you for your response.

I managed to find a list of things to check in FAQ

I was using the company VPN even though it previously worked. I will retry using my personal computer.

This is the error I get:

[RayganaIsmail]

Hi

When logging onto my PC, I get an 'Internal Server Error - Email already been taken'.

Should I create another profile to be used on this PC, since I'm not able to enroll using the organisation's VPN?

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Raygana Ismail
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[LeonardoSQueiroz]

Hello,

I already had a similar problem, clearing the cache/cookies resolved the problem, have you tried this process?

Regards,

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Leonardo Soares
RPA Developer Tech Leader
Bridge Consulting
América/Brazil
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[RayganaIsmail]

Hi – I tried this but it's still not working for me.

[RayganaIsmail]

The IT department of my organisation investigated and they confirmed that the problem is NOT on their side.

I also created a new profile using my gmail account but I am still getting the error on this new profile. 

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Raygana Ismail
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[Mukeshh_k]

Hi @Raygana Ismail - Try updating or just check if your profile is reflecting your correct work email address (https://portal.blueprism.com/user/ ).

Also you could check below links for support -

 How can I get help from Product Support? | Blue Prism Portal

 What information to provide when logging a new Support ticket | Blue Prism Portal

@Neeraj Kumar did you happen to come across any such scenarios, if there's anything you could suggest to help Raygana?

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Regards,

Mukesh Kumar
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[Neel1]

Mukesh Kumar - i have not witness such case 🙂 

Raygana Ismail -  Please contact BPU team using this form . @Bweschke and team can check on this. and going forward for discussion related to university/courses/certification etc - you can use dedicated BPU community .

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Neeraj Kumar
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[Bweschke]

HI Raygnana,

It looks like your account was deactivated due to inactivity. I have up dated your account so please try again and let me know if you have any further issues.

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Brenda Weschke
Educations Services Operations Specialist
BluePrism
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