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VM goes to offline after running the logout process

Mupps-S
Level 4

Hi Support ,

My VM in online status , after I running the logout process my VM shows offline status instead of logged out in control room. 

I configured the login agent in my VM.

 

 

 

3 REPLIES 3

Hi,

Is it offline forever or  just for few seconds?

Restart the VM and see whether you have  the same behaviour

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If I answered your query. Please mark it as the Best Answer

Harish Mogulluri

No after the restart also its working like that only.

Can you check the connection in Login agent config file. Below threads has detailed explanation and work around

You need to login as a customer and use Blue prism portal credentials

https://support.blueprism.com/en/support/solutions/articles/7000087419-why-is-the-login-agent-runtime-resource-showing-missing-offline-states-in-the-control-room-when-using

https://support.blueprism.com/en/support/solutions/articles/7000086180-why-is-the-login-agent-runtime-resource-showing-missing-offline-states-in-the-control-room-

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If I answered your query. Please mark it as the Best Answer

Harish Mogulluri