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lmkudrick
Staff
Staff

Client has several automated service models that have been deployed that are tied to Communications letters. They cannot delete the letters in Communications because it is tied to an automated service model. The automated service model is no longer being used but they cannot “undeploy” it or delete the automated service model which would allow them to delete the Communication letters.

 Clients need the ability to “undeploy” or delete an automated service model. 

 Similar to a process model clients need the ability to ‘undeploy’ or delete and Automated Service Model.  The obsolete service model prevents the client from deleting letters that are no longer needed in the Communications tool. 

 The client no longer needs the letters and are not able to clean them up.  If the service model is not being used, we do not need to keep it on the system.  An end user could select the letter even though they are no longer valid and send an incorrect letter.  It also slows down productivity by having to look through letters that are no longer needed.        

 (CS0010287)

4 Comments
Hi @lmkudrick,

I was curious . Are you referring about the cloud  offering related to ALM (Automate life cycle management)?​
lmkudrick
Staff
Staff
Mogulluri, this has nothing to do with Automate Live Cycle management.  It has to do with the Chorus Communications product.  (A product that allows end users to write letters for shareowners and dealers in Mutual Funds.)
Karen_Hunter
Staff
Staff
Please confirm that there are two requirements included in this request. 
  • "deprecate" a service so that it is no longer available for selection in Design Studio. 
  • "deprecate" a letter composition so that it is no longer available for selection from the Design Studio Communications external form.
lmkudrick
Staff
Staff
Karen, that is how I understand it.  We would need to deprecated the service and deprecate the letter so it isn't available any longer to be selected to use.  If it had been used in the past and is still on an account then those copies need to stay.