We are Enhancing Blue Prism Support
Blue Prism is transitioning its support platform on October 14th, 2026.
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5 Useful things you can do with Automation Orchestrator
Practical ways to make your existing automation estate easier to run.
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🚀 See What's Next: Two Exclusive Product Roadmap Sessions
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WorkHQ is available now
WorkHQ has been live for a month now, and it's already proving to be a significant step forward in how automation, AI, and people work together. Here's everything you need to know about what it does, why it matters, and how to get started.
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Got time to help? Share your expertise with other Blue Prism automators 💙
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Community Activity
WorkHQ Code Stage to include Python
Hi Everyone, This suggestion is to add Python as a language in WorkHQ. I can see that it was in Blue Prism Enterprise so not sure why it's been removed for WorkHQ. This is a very useful language for working with data which is something you do in Work...
Data Tables - Launch Instance From List
Javascript has been created to allow an administrator to make every row that is populated in a table control, to be referenced as a hyperlink. The end user experience allows the processor to quickly launch the presented item to perform updates if ...
Resource showing as Offline in Controller
Hi,My Runtime Resource's went offline state all of a sudden in a time where no one is available.I tried 1. Restarting VM's 2. Checked login agent and app server (all are working fine) (stopped and restarted again)3. Checked connection between RR,IC a...
WorkHQ日本語版の提供開始と各種メディア掲載
みなさん、こんにちは！カスタマーサクセスの長谷川です。かねてからご紹介をしてきた「WorkHQ」ですが、2026年10月7日、日本語版リリースの記者発表を行いました。発表のテーマは「AIエージェント時代の業務改革は、なぜ止まるのか」。キーワードとして“3つの壁”を挙げています。①AIは判断できるのに、業務にうまく組み込まれていない➁APIのないシステムやファイアウォールの内側は、AIだけだと越えにくい③AIの判断は確率的で、コストも読みにくいこの3つを、統制（ガバナンス）とオーケストレーションの...
How to log a request in the Support Portal
To report an incident or request an enhancement related to a Blue Prism automated process, click Request Something, as highlighted below. The following screen is displayed: To request a change to one of the listed processes, click the appropriate...
How to view existing tickets in the Support Portal
From the Support Center Home page, click My Lists, as highlighted below. All Cases The following screen is displayed by default: This screen displays all the existing cases (tickets) raised by your company. My Cases To view only the cases (tic...
How to log a ticket in the Support Portal
If you are unable to find a solution to your issue using our self-service content, please request assistance from SS&C Blue Prism Support by raising a ticket on our Support Center as follows: 1. In the Support Center Home page, click Report Issue, a...
How to use the Knowledge Base in the Support Portal
Before raising a ticket, we generally recommend searching for an answer/solution to your query or issue in our Support Center Knowledge Base (KB). This can be accessed from the Support Center home page. The Support Center contains over 3000 knowledg...
How to access the Support Portal
To access the SS&C Blue Prism Support Portal (Support Center), perform the following steps: 1. Go to the Blue Prism Portal login screen - https://portal.blueprism.com. 2. Enter your username and password. 3. Click Submit. 4. Once logged into the Po...
Runtime Resource Goes Offline After Login Agent Logout – Listener Port 8181 Stops
Hi Blue Prism Community,I am facing an issue with Login Agent and Runtime Resource connectivity in my local Blue Prism infrastructure and would appreciate your guidance.Environment:I have two local laptops configured as follows:Laptop 1: Blue Prism A...
Dynamic Process Execution and Parameterization
Good day,I would like to implement a solution where I can provide the name of the process to be executed and its associated parameters as input values.In the current Studio implementation, the process name can only be selected from a predefined list,...
【ご案内】新サポートチケットシステムへの移行について（2026年10月8日から10月14日へ延期されました）
みなさん、こんにちは。カスタマーサクセスの長谷川です。既にメールでもご案内をさせていただいておりますが、Blue Prismは、サポートプラットフォームの移行を予定しております。当初2026年10月8日を予定しておりましたが、移行に向けた準備をより十分に行い、お客様のサポート体験への影響を最小限に抑えるため、2026年10月14日へと延期させていただきました。日程変更によりご不便をおかけし恐縮ですが、何卒よろしくお願いいたします。当初計画からの変更内容実施日程：2026年10月8日 → 2026...
✨New Course: Blue Prism® : Email AI is now available!
How much of your day is spent deciding what should happen to an email once it arrives? Every day, emails arrive containing requests, approvals, customer information, and tasks that need action. The challenge isn't receiving the information. It's turn...
Renaming File on Portal
Unable to rename the files while or after uploading.
Ability to Password protect the attachements
Users have requested the capability to Password protect an attachment
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