The fusion of automation and intelligence is revolutionizing how universities and colleges operate and serve their stakeholders. Intelligent robotic process automation (RPA) is transforming higher education institutions by combining automation with artificial intelligence (AI) to streamline administrative processes, enhance student services and enable data-driven decision-making.
Around five years ago, the University of Calgary (U of C) in Canada embarked on a transformative automation journey with a clear objective: to elevate service delivery across its diverse business functions while enriching the employee experience. This journey wasn’t just about adopting technology; it was about understanding the institutions’ evolving needs to meet stakeholder expectations and align technology with overarching business objectives.
Join our panel discussion and delve into firsthand accounts, invaluable insights and lessons learned, and how those enabled the U of C to drive efficiency and productivity.
