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6.4.1- failed to update resourcepc details on the database

MohanlalArakkal
Level 3

‎13-09-19 03:09 AM

​Hi All,

We have noticed VDIs connected to control room disconnecting intermittently from the control room . Some occurrences VDis are coming back to connected state and mostly disconnected from the environment on a permanent basis . While analysing the VDI the resource PC with stopped state . This happening intermittently in our environment. With different VDIs . Please advise.


Sample log

[2019-09-12 14:15:12Z] Initialising (events logged in Coordinated Universal Time)
[2019-09-12 14:15:12Z] ..checking connection 'Staging_V6_SSL'
[2019-09-12 14:15:12Z] ..connected to 'VNW00006869'
[2019-09-12 14:15:12Z] ..initialising AMI
[2019-09-12 14:15:12Z] ..getting business objects
[2019-09-12 14:15:12Z] Startup sequence complete
[2019-09-12 14:15:13Z] Listener started.
[2019-09-12 14:15:33Z] New connection from 10.42.152.31
[2019-09-12 14:15:39Z] New connection from 10.43.152.26
[2019-09-12 14:16:06Z] New connection from 10.42.152.32
[2019-09-12 14:16:07Z] New connection from 10.43.152.28
[2019-09-12 14:16:16Z] New connection from 10.39.17.139
[2019-09-12 14:16:16Z] New connection from 10.43.152.26
[2019-09-12 14:29:20Z] Disconnected 10.39.17.139
[2019-09-12 14:40:43Z] Listener failed : failed to update resourcepc details on the database - System.ServiceModel.CommunicationObjectFaultedException: The communication object,

System.ServiceModel.Channels.ReliableRequestSessionChannel, cannot be used for communication because it is in the Faulted state.

Server stack trace:
   at System.ServiceModel.Channels.ReliableRequestSessionChannel.SyncRequest.WaitForReply(TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at BluePrism.AutomateAppCore.IServer.RefreshResourcePC(String name, ResourceDBStatus status, Int32 runningSessions, Int32 activeSessions)
   at BluePrism.AutomateAppCore.clsListener.RefreshDBWithCurrentState()
[2019-09-12 14:40:43Z] Will retry in 2 minutes
[2019-09-12 14:41:12Z] Server connection restored
[2019-09-12 14:41:12Z] ..connected to 'VNW00006869'
[2019-09-12 14:41:13Z] Listener restarted
[2019-09-12 14:41:13Z] Listener started.
[2019-09-12 14:41:56Z] New connection from 10.43.152.26
[2019-09-12 14:41:57Z] New connection from 10.43.152.26
[2019-09-12 14:41:57Z] New connection from 10.42.152.32
[2019-09-12 14:41:58Z] New connection from 10.43.152.28
[2019-09-12 14:41:59Z] New connection from 10.42.152.31
[2019-09-12 15:22:46Z] Disconnected 10.42.152.31
[2019-09-12 15:23:52Z] New connection from 10.42.152.31
[2019-09-12 16:12:11Z] Disconnected 10.43.152.28
[2019-09-12 16:13:17Z] New connection from 10.43.152.28
[2019-09-12 16:50:16Z] Server connection restored
[2019-09-12 16:50:16Z] ..connected to 'VNW00006869'
[2019-09-12 17:17:17Z] Server connection restored
[2019-09-12 17:17:17Z] ..connected to 'VNW00006869'
[2019-09-12 18:26:24Z] Disconnected 10.43.152.28
[2019-09-12 18:27:30Z] New connection from 10.43.152.28
[2019-09-12 19:47:50Z] Disconnected 10.43.152.26
[2019-09-12 19:48:56Z] New connection from 10.43.152.26
[2019-09-12 21:21:17Z] Listener failed : failed to update resourcepc details on the database - System.ServiceModel.CommunicationException: The underlying secure session has faulted before the

reliable session fully completed. The reliable session was faulted.

Server stack trace:
   at System.ServiceModel.Channels.ReliableRequestSessionChannel.SyncRequest.WaitForReply(TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at BluePrism.AutomateAppCore.IServer.RefreshResourcePC(String name, ResourceDBStatus status, Int32 runningSessions, Int32 activeSessions)
   at BluePrism.AutomateAppCore.clsListener.RefreshDBWithCurrentState()
[2019-09-12 21:21:17Z] Will retry in 2 minutes
[2019-09-12 21:22:17Z] Server connection restored
[2019-09-12 21:22:17Z] ..connected to 'VNW00006869'
[2019-09-12 21:23:15Z] Listener restarted
[2019-09-12 21:23:15Z] Listener started.
[2019-09-12 21:23:19Z] New connection from 10.42.152.31
[2019-09-12 21:23:20Z] New connection from 10.43.152.26
[2019-09-12 21:23:20Z] New connection from 10.42.152.32
[2019-09-12 21:23:23Z] New connection from 10.43.152.26
[2019-09-12 21:23:26Z] New connection from 10.43.152.28
[2019-09-12 21:47:21Z] Server connection restored
[2019-09-12 21:47:21Z] ..connected to 'VNW00006869'
[2019-09-12 22:17:31Z] Disconnected 10.42.152.31
[2019-09-12 22:18:37Z] New connection from 10.42.152.31
[2019-09-12 22:27:17Z] Listener failed : failed to update resourcepc details on the database - System.ServiceModel.CommunicationException: The underlying secure session has faulted before the

reliable session fully completed. The reliable session was faulted.

Server stack trace:
   at System.ServiceModel.Channels.ReliableRequestSessionChannel.SyncRequest.WaitForReply(TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at BluePrism.AutomateAppCore.IServer.RefreshResourcePC(String name, ResourceDBStatus status, Int32 runningSessions, Int32 activeSessions)
   at BluePrism.AutomateAppCore.clsListener.RefreshDBWithCurrentState()
[2019-09-12 22:27:17Z] Will retry in 2 minutes
[2019-09-12 22:28:18Z] Server connection restored
[2019-09-12 22:28:18Z] ..connected to 'VNW00006869'
[2019-09-12 22:29:15Z] Listener restarted
[2019-09-12 22:29:15Z] Listener started.
[2019-09-12 22:29:17Z] New connection from 10.42.152.31
[2019-09-12 22:29:20Z] New connection from 10.43.152.26
[2019-09-12 22:29:21Z] New connection from 10.42.152.32
[2019-09-12 22:29:21Z] New connection from 10.43.152.26
[2019-09-12 22:29:21Z] New connection from 10.43.152.28
[2019-09-12 22:54:37Z] Disconnected 10.43.152.26 - quit
[2019-09-12 23:54:51Z] New connection from 10.39.17.138
[2019-09-13 00:19:19Z] Listener failed : Exception - The communication object, System.ServiceModel.Channels.ReliableRequestSessionChannel, cannot be used for communication because it is in the

Faulted state.
[2019-09-13 00:19:19Z] Will retry in 2 minutes
[2019-09-13 00:20:19Z] Server connection restored
[2019-09-13 00:20:19Z] ..connected to 'VNW00006872'
[2019-09-13 00:21:16Z] Listener restarted
[2019-09-13 00:21:16Z] Listener started.
[2019-09-13 00:21:17Z] Disconnected 10.39.17.138
[2019-09-13 00:21:20Z] New connection from 10.42.152.32
[2019-09-13 00:21:20Z] New connection from 10.43.152.26
[2019-09-13 00:21:21Z] New connection from 10.43.152.28
[2019-09-13 00:21:21Z] New connection from 10.42.152.31
[2019-09-13 00:21:21Z] Disconnected 10.42.152.31 - quit
[2019-09-13 00:21:26Z] Server connection restored
[2019-09-13 00:21:26Z] ..connected to 'VNW00006872'
[2019-09-13 00:21:41Z] Disconnected 10.42.152.31
[2019-09-13 00:22:12Z] New connection from 10.42.152.31
[2019-09-13 00:23:07Z] Disconnected 10.43.152.28
[2019-09-13 00:24:12Z] Server connection restored
[2019-09-13 00:24:12Z] ..connected to 'VNW00006869'
[2019-09-13 00:28:06Z] Disconnected 10.42.152.32
[2019-09-13 00:33:07Z] Disconnected 10.43.152.26
[2019-09-13 00:43:45Z] New connection from 10.39.17.138
[2019-09-13 01:24:23Z] Disconnected 10.39.17.138
[2019-09-13 01:37:04Z] New connection from 10.39.17.138
[2019-09-13 01:42:11Z] Server connection restored
[2019-09-13 01:42:11Z] ..connected to 'VNW00006869'
[2019-09-13 01:43:17Z] Created session: 475d7a3c-c078-4cb2-be8a-8d9005845556; process: NFT Testing Process; Run Mode: Background
[2019-09-13 01:43:22Z] Session (ID: 475d7a3c-c078-4cb2-be8a-8d9005845556) failed to start. Process Name: ; Reason: System.ServiceModel.CommunicationException: The underlying secure session has

faulted before the reliable session fully completed. The reliable session was faulted.

Server stack trace:
   at System.ServiceModel.Channels.ReliableRequestSessionChannel.SyncRequest.WaitForReply(TimeSpan timeout)
   at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at BluePrism.AutomateAppCore.IServer.SetPendingSessionRunning(Guid gsessionid, DateTimeOffset startDateTime)
   at BluePrism.AutomateAppCore.RunnerRecord.RunnerMethod()
[2019-09-13 01:43:26Z] Listener failed : failed to update resourcepc details on the database - System.ServiceModel.CommunicationObjectFaultedException: The communication object,

System.ServiceModel.Channels.ServiceChannel, cannot be used for communication because it is in the Faulted state.

Server stack trace:
   at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at BluePrism.AutomateAppCore.IServer.RefreshResourcePC(String name, ResourceDBStatus status, Int32 runningSessions, Int32 activeSessions)
   at BluePrism.AutomateAppCore.clsListener.RefreshDBWithCurrentState()
[2019-09-13 01:43:26Z] Will retry in 2 minutes
[2019-09-13 01:44:19Z] Server connection restored
[2019-09-13 01:44:19Z] ..connected to 'VNW00006869'
[2019-09-13 01:45:16Z] Listener restarted
[2019-09-13 01:45:16Z] Listener started.
[2019-09-13 01:45:26Z] New connection from 10.39.17.138
[2019-09-13 01:45:27Z] New connection from 10.42.152.32
[2019-09-13 01:45:27Z] New connection from 10.43.152.28
[2019-09-13 01:45:27Z] New connection from 10.43.152.26
[2019-09-13 01:45:27Z] New connection from 10.42.152.31

------------------------------
Mohanlal Arakkal
Specialist Operations delivery lead
commonwealth bank of australia
Australia/Sydney
------------------------------
6 REPLIES 6

mfall30
Level 2

‎17-03-20 03:31 PM

Was there any response for this issue?

------------------------------
malcolm fallon
------------------------------
0 Likes

BPMikeLawrence
Staff
Staff
In response to mfall30

‎18-03-20 02:40 PM

Hi.

This was an issue that was fixed in Version 6.5.

P.S. It always best to open a ticket in cases like this. 
Thanks.



------------------------------
Michael Lawrence
Senior Product Consultant
Blue Prism
Europe/London
------------------------------
0 Likes

Charanjiv_Singh
Level 4
In response to BPMikeLawrence

‎06-04-20 01:52 PM

Hi Michael,

Even we have seen this issue and yes it's intermittent. If I don't want the current version to be upgraded then what solution will you recommend to resolve this issue? Please suggest.

Moreover, is it specified in the release note that this problem has been resolved in version 6.5?

------------------------------
Charanjiv Singh Janjua
Mr
Accenture
Asia/Kolkata
------------------------------
0 Likes

BPMikeLawrence
Staff
Staff
In response to Charanjiv_Singh

‎09-04-20 03:10 PM

I believe it is part of the fix marked as bg-2579 in the release notes. To be honest, it is not obvious from the description. 

Unfortunately I know of no workaround. The only permanent solution is to upgrade, and if you're going to do that I would suggest going the very latest version.



------------------------------
Michael Lawrence
Senior Product Consultant
Blue Prism
Europe/London
------------------------------

FrankJelstrup
Level 3
In response to BPMikeLawrence

‎15-05-20 02:08 PM

Hi Michael Lawrence,

We also have the same issue I believe. We have today updated our environment to newest version(6.7.1.21315) and this issue still exist. See screen shot for verification of this being the same error. Please advice on how to solve this connection problem?
30238.png

Best regards
Frank Jelstrup

Chief RPA developer

Danske Bank



------------------------------
Frank Jelstrup
------------------------------
0 Likes

BPMikeLawrence
Staff
Staff
In response to FrankJelstrup

‎15-05-20 06:25 PM

Hi Frank. 
Sorry to hear you're having this problem. That error can be present in circumstances other to the bug I previously mentioned. For example, simply a loss of connectivity to the Database, or an issue with the Database itself. 

Regardless, I think it would be wise for you to raise a support Ticket for this. Our CS team should be able to investigate this deeper for you.

Hope that helps.

------------------------------
Michael Lawrence
Senior Product Consultant
Blue Prism
Europe/London
------------------------------
0 Likes