Control - Not Connected Resource-1 can't start process" error

[RafaelFernandes]

Hello everyone,

I am trying to use the BluePrism Control Room to start a process, however every time I drag and drop the process to the Resource PC, this error pops ups : "Not Connected "XXXX" can't start process" 

The resource PC is in IDLE status with No Session.
The Blueprism Server is up and running.

Thanks in advanced !

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Rafael Fernandes
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[PSSupport]

Hi Rafael - is the resource PC icon in control room blue or black? And have you checked that the Resource PC on that machine is running?

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PS Support
PS Support Account for all of Professional Services
Blue Prism
Europe/London
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[RafaelFernandes]

Hello,

Yes, i have checked the Resource PC and it is running. Also, the icon is Blue.

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Rafael Fernandes
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[John__Carter]

OK is the machine you're trying to run the process on also running the BP client? If it is, close the BP Client and start the Resource PC directly with this shortcut:

"C:\Program Files\Blue Prism Limited\Blue Prism Automate\Automate.exe" /resourcepc /public

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John Carter
Professional Services
Blue Prism
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[JesperBruun_Han]

Hi, I have this exact same issue.

In the Control Room on my App Server, I see my ressource as State: Idle, but Connection: Not Connected. When I log out I see the icon change to the locked/key icon as expected, but the connection is still Not Connected.

When I run the script as you mention @John Carter on my resource pc, a small ​window appears logging the following:
[2020-04-27 18:44:48Z] Initialising (events logged in Romance Standard Time)
[2020-04-27 18:44:48Z] ..checking connection 'BP-PROD'
[2020-04-27 18:44:48Z] ..connected to 'SRV-BPAPP01'
[2020-04-27 18:44:48Z] ..initialising AMI
[2020-04-27 18:44:48Z] Activity log set to log externally
[2020-04-27 18:44:48Z] Startup sequence complete
[2020-04-27 18:44:48Z] Listener started.

I see "Active Connections": 0, Port 8181, Running Processes - 0 + 0 pending.

Any ideas on what might be causing this problem?
I'm running BP v.6.7.1 on both ressource and App Server btw.

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Jesper Bruun Hansen
Management Consultant
Implement Consulting Group
Europe/Copenhagen
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[PaulRobinson]

Any updates on this? For me I'm seeing exactly what @JesperBruun_Han is seeing. We're running v 6.7.1 on the resource and server. I do get this error when Blue Prism is opened on the resource and the server.

he only other piece of information I can add is that for the resource I'm having this issue on I did include SAS ​services and did enable/turn on the first option for SAS when installing. I wish I captured or could remember this specific option.

Anyway, any insight or feedback would be appreciated.

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Paul Robinson
Solutions Creator
National Grid
America/New_York
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[JesperBruun_Han · Accepted solution]

Hi @PaulRobinson, 

I managed to "resolve" this error by simply restarting my resource machine and then it connected successfully again.
What exactly fixed it by restarting, I unfortunately have no idea about, but at least it solved the problem.

Hopefully this helps you as well!​

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Jesper Bruun Hansen
Management Consultant
Implement Consulting Group
Europe/Copenhagen
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[Prashant]

Hi @PaulRobinson, 

Were you also able to resolve your issue also by a restart? I tried restarting but i still get exactly the same error. I upgraded from 6.5.0 to 6.7.3. Another of my resource is working fine.

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Prashant
Software Engineer
IMF
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[Dinesh_KumarMat]

Paul, any update on this issue? we are also facing the same issue specific to one Virtual Machine when we drag and drop - cant start process, we use 6.7.3. Please do let me know on how to resolve this. Thanks

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Dinesh Kumar Mathireddi
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