Listener crashes - KERNELBASE.dll

[CKOMORO]

Hello,

hopefully someone has an idea.

Listener starts normal. No errors. Connection established. all fine.

During the process run listener crashes and after for sure the process as well. 
Any ideas? 🙂 

Faulting application name: Automate.exe, version: 6.7.0.20116, timestamp: 0x5e53f088
Name of the faulty module: KERNELBASE.dll, version: 10.0.17763.1518, time stamp: 0xc4258670
Exception code: 0xe0434352
Error offset: 0x001225f2
Faulting process id: 0xc94
Faulting application start time: 0x01d6ca1a3f2f7368
Faulting application path: C: \ Program Files \ Blue Prism Limited \ Blue Prism Automate \ Automate.exe
Faulting module path: C: \ WINDOWS \ System32 \ KERNELBASE.dll
Report identifier: d5a7e60f-3e1c-45ef-a6bf-7cc235663ed6
Full name of the faulty package:
Application ID relative to the failed package:

------------------------------
Christoph Komorovski
Technical Architect
Daimler AG
Europe/London
------------------------------

[John__Carter]

Hi Christoph - please raise a ticket so our support team can try to help you.

------------------------------
John Carter
Professional Services
Blue Prism
------------------------------

[JesperHededam1]

Hi Christoph.

Did you find a reason for this and a solution? I think we're having the same exact issue. Our problem seems to be related to attaching to a java applet.

------------------------------
Jesper Hededam
Developer
Codan
Europe/Copenhagen
------------------------------

[CKOMORO]

Hey you know how it is sometimes.

It never happend by doing nothing. 




------------------------------
Christoph Komorovski
Digital Solution Architect
Daimler AG
Stuttgart
------------------------------

[viralshah]

Did you find any resolution this issue ?

[SayeedBinAbdullah]

Hi @viralshah, 

Could you please share a screenshot of the error from the Listener, if possible?

Additionally, are you encountering this issue while trying to attach Java Applet as @JesperHededam1 mentioned? 

Best Regards, 

Sayeed Bin Abdullah

[viralshah]

Error I'm getting for Java application as well as for Mainframe application. For Mainframe I'm getting an error, BluePrism.ApplicationManager.clsLocalTargetApp and for Java, Root element is missing.

Thank you

Viral

[SayeedBinAbdullah]

For Java Application:- Make sure the application type is correctly set in the Application Modeller (Java Mode) and configuration is made as per the steps mentioned in the below Java Automation Guide

https://docs.blueprism.com/en-US/bundle/blue-prism-enterprise-6-7/page/helpJavaAutomation.htm

For Mainframe Application:- What is the application type selected in application modeller? 

What steps you are following to attach to Mainframe window? 

Best Regards, 

Sayeed Bin Abdullah

[viralshah]

everything is set as it suppose to. We started seeing this issue after upgrading from 6.8 to 7.3.1. The same process working fine on other VDI. it's just 1 VDI , we are having an issue which is very strange.

I'm 100% sure, it's not an issue with setting up config or selecting correct application on application modeler.

[SayeedBinAbdullah]

Is attach functionality working fine for other modes like Win32 or Browser mode in this VDI? 

Best Regards, 

Sayeed