Hello,
At my current client, we are facing some annoying issues with some new VDIs we are setting up.
The VDI seems to be set up and ready to go and it in fact is able to do actions like 'Login', 'Logout' from the Login Agent. It can also run processes as expected.
However, the problems begin when we are logging out after being logged in. If we stay logged out for more than half an hour, when we try to login again, we cannot. When we try to log in at that point, we get stuck at the "Authenticate" code stage (in the object 'Authenticate to windows' in the login process).
It will not log in, we cannot do 'immediate stop' & only by logging in manually and then either signing out do we fix this issue. However, when we wait 30 again after this sign out, the same issue happens all over again.
I have added the logs of Blue Prism when it can't authenticate in attachment. As you can see it keeps on getting the error "BluePrismProvider.cpp(212): CreateNamedPipe failed: 231".
Does anyone have an idea how to solve this? Is this BluePrism related, VDI related, or something else?
As a last remark, note that when the VDI is restarted, exceeding this 30 min window doesn't seem to cause the same issues, so it seems there is a difference between a restarded, fresh vdi and one that is already logged in once.
Thanks for the help!
Kind regards,
Jonas
RPA Consultant
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Jonas Bertels
RPA Consultant
BrightKnight
Europe/Brussels
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