Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Resource showing as Offline in Controller

vinodchinthakin
Level 9

‎05-01-21 09:08 AM

Hi,

My Runtime Resource's went offline state all of a sudden in a time where no one is available.
I tried
1. Restarting VM's
2. Checked login agent and app server (all are working fine) (stopped and restarted again)
3. Checked connection between RR,IC and app server using ping and telnet (everything is good)
4. When I tried manually login and logout from RR,  after logout the state of RR showing as Offline in controller

We are running scheduler since 20 days, we haven't faced this problem.
We are using BP6.9 and this issue is in Prod Environment.
Can someone suggest, how to resolve this issue

------------------------------
vinod chinthakindi
------------------------------
0 Likes
10 REPLIES 10

Abhi-Chattar
Verified Partner
In response to Pralay

yesterday

 

Hi Pralay,

Since the Blue Prism Server service is not starting, you can try the following steps:

  1. Open Services, right-click on Blue Prism Server, and select Properties.

  2. Under the General tab, set the Startup type to Automatic.

  3. Go to the Log On tab and select This account.

  4. Enter the credentials of a Windows account that has the required administrator privileges on the machine.

  5. Click Apply and then try starting the Blue Prism Server service again.

Please check whether the service starts successfully after following these steps.

Thanks!

0 Likes