Scheduler Not Working

[SyedShareef]

Hi Everyone,

I am having a strange issue with scheduling a process on a newly configured virtual machine (which is setup as a runtime machine). We have already a few virtual machines setup with the scheduler working fine, but our newest virtual machine does not work with the scheduler. It shows 'IDLE' and connected in the control room, but whenever we schedule a process the logs show the same error 'XXX resource is offline. Retried 15 times..'

When I manually drag & drop from the control room, the process launches fine as well.

The scheduler is enabled on the new VM.
Login Agent is used to login on the new VM
The setting 'start a personal runtime resource on this machine when users sign into Blue Prism' is OFF.
 
Some screenshots for more information.

The Log from recent activity:

The VM in control room:

Has anyone ran into this issue before? is there some configuration I am missing here?

Thanks & Regards!

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Syed Shareef

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[HollyJones]

Hi Syed,

I am currently facing the same issue. Did you find a solution?

Thanks,

Holly

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Holly Jones
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[DevendranVenkatesh]

Hi,

This is common issue, Sometimes after creatng a new scheduler it will not create a session due to that is not relating in the scheduler entry in the backend. To resolve the same just restart your app server this issue will be resolved and the entry will relfect in the scheduler time table.

After performing the if its in working then you need to check below area's.

Check whether listner is up and running
Check runtime resource status is online and idel
Check whether person runtime resource check box is selected under the settings tab.

If this resolves your issue. Please mark my answer as "Best Answer"

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Best Regards,
Devendran Venkatesh
RPA - Technical Architect |
Riyadh 11413, Kingdom of Saudi Arabia
Phone. +966-556784162
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