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Signon failed - An internal or connection error occurred.

WillEls
Level 2
I have added a new Active Directory Group to Users - Manage Users Roles. There weren't any errors adding it, but now no users can log on to Blue Prism. The following error appears: Signon failed - An internal or connection error occurred. Blue Prism will now exit. Contact your network administrator to resolve these configuration problems System.SystemException: The trust relationship between the primary domain and the trusted domain failed. at System.Security.Principal.NTAccount.TranslateToSids(IdentityReferenceCollection sourceAccounts, Boolean& someFailed) at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean& someFailed) at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) at System.Security.Principal.WindowsPrincipal.IsInRole(String role) at BluePrism.AutomateAppCore.clsServer.Login(String machine, Guid& userID) How do I correct this?
1 REPLY 1

TetsujiJunicho
Level 9
Hi, By understanding the follpwing message: The trust relationship between the primary domain and the trusted domain failed. Those domains don’t have trusted relationships. Recommend to check this out.