BP University

[bridgetoneill]

Hi,

Currently having an issue accessing courses within Blue Prism university, as my log in produces the error in the attached image.

Any help appreciated!

Thanks,

Bridget

bridgetoneill_0-1784894157558.png

[bweschke · Accepted solution]

Hi @bridgetoneill,

I'm sorry to hear that you have issues logging into your account. It looks like there was a typo in the username in university. I have updated it, please log in again and let me know if you have any further issues. If you do not know your username, please send me a private message so I can assist you further.

[bridgetoneill]

Hi @bweschke ,

That's worked and I can now access the University. Thank you!

Bridget

[bweschke]

Hi @bridgetoneill ,

So glad you are all set, happy learning! 

[Krishna_17]

Hi @bweschke 

My friend is also facing the same issue while trying to log in to Blue Prism University. I saw that this issue was fixed for another user, so could you please check and help resolve it for him as well?

His details are:

• Email: [email removed] 
• Current username: mahesh2602
• Previous username: Mahesh_001
• Error: “Internal Server Error – User save failed: Email has already been taken.”

Could you please check and help fix the issue?

Thank you!

Krishna

[bweschke]

@Krishna_17 ,

I have updated the account, please have them log in again and let me know if there are any further issues.

[Krishna_17]

Hi @bweschke ,

Thank you for the update. It’s working fine now, and he was able to log in successfully.

Thanks for your support!

Regards,
Krishna

[bweschke]

Hi @Krishna_17 ,

Glad I could help and happy to hear that the issue is now resolved.

[vskaurav]

Hi @bweschke ,

I am experiencing the same issue when I click on "Sign in with Customer Portal." An error message appears stating, "Something went wrong."

Could you please assist me in resolving this issue?

Thank you!

vskaurav_2-1786458485009.png

[bweschke]

Hi @vskaurav ,

I'm sorry you are having issues logging into the university, I have taken a look at your account and I see it was deactivated for inactivity. I have updated your account, please log in again and let me know if you have any further issues.