DenetraPouncil
Staff
Staff
since ‎25-08-22
‎18-03-24

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Client is looking to replace Knowledge Enabler jobs with Automated Services using interoperability. They need the ability to assign work in those services as they can do currently with KE. This is a gap with interoperability. 
Lincoln Financial is requesting an enhancement to Chorus to allow the ability to configure data fields for masking.  For example, they would like the ability to the SSN field on a form to mask the full value or everything but the last 4 digits.
Client and consultants need the ability to create a custom data source from the client's REST service. We can create custom data sources from other services and even within the current service at a nested level, but unable to create a custom data sou...
AWD Viewstation attach docs button automatically truncates the file name to 75 characters. LFG is asking that we develop the same functionality currently available in Viewstation. ServiceNow ticket #CS0014450 was opened as a defect.
Clients need the ability to allow variables in the email subject line. Currently the subject has to be selected from a drop down menu from a predefined set of subjects that the content admin defined. Clients need to be able to pull in variables to th...