Streamlining Suspicious Activity Detection in Banking with Blue Prism Next Gen Automation
Note: This Blueprint is submitted by the SS&C Blue Prism Professional Services team, and documents a project they delivered as part of a paid service. For more information, contact your account team!
In this Blueprint
A banking customer was manually pulling account information from three different target applications to detect suspicious activity, a time-consuming process prone to errors. An automation solution was developed to streamline this process, leveraging the Blue Prism Next Gen platform to significantly reduce manual effort and increase efficiency.
- Products Used: Blue Prism Next Gen, Digital Exchange, PDF management VBO
- Target Department: Banking
- Sector: Financial Services
The Challenge
In order to detect suspicious or fraudulent activity with accounts in their banking system, the customer would have to manually pull account information from three different target applications.
This work activity took a long time depending on the account type as some accounts (ie. business accounts) could have dependencies or co-signers so you would also need to pull their account information.
The Solution
Discovery
We didn't discover this automation, it was brought to us by a partner who was no longer running and maintaining it for the customer.
The Design Phase
I needed to understand how the nested relationships worked. That logic took quite a bit of time to design.
Building the automation
I made the automation modular, three components per target application and the executor process is broken down into 3 main pages, each page associated with the work for that target application. I also used a PDF management VBO to merge all the PDFs, as there were different types. Screenshots of the website (account information) and scans of checks or receipts.
Testing and improving
I ran targeted test cases, ones that were simple and ones that were complex. After running the test cases, they were then validated by the business.
Moving to production
This automation was the first automation to leverage the Blue Prism Next Gen platform we were given access to build the automation before GA. We were met with some challenges but overcame those.
Lessons Learned
Understanding the requirements and translating those from a pre-built automation was difficult. Once I re-developed or re-built the automation from BPE to Blue Prism Next Gen, it was much easier to follow. We had a couple of change orders due to edge cases that weren't caught during testing. Working with a new product was also challenging in trying to understand the differences between BPE and Next Gen capabilities.
The Outcome
In 8 months of run and maintain service, we have returned the following ROI in time saved back to the customer. The customer has renewed their service with Americas Professional Services and are very happy with the automation. In 12 months, we should be close or if not passed 1 FTE (80 k) of savings.
Completed - 511 hours, 21 1/2 full days, 149 business days
Business Exceptions - 75 hours, 3 full days, 21 business days
What next?
If the rock seems impossible to push up the hill, keep pushing. Once you reach the top, you'll be able to see the sunrise.
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