Multiple Outlook Profiles using Outlook VBO

[Venkata_Pranav_]

Will there be any support on reading emails from multiple Outlook profiles using the latest Outlook VBO. As of now, Outlook VBO could only read the default Outlook profile. 

[AmiBarrett]

Just to be sure, the profile field is either blank or matching the name of a mail profile, correct? You can verify this by going to Control Panel -> Mail -> Show Profiles.

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Ami Barrett
Sr Product Consultant
Blue Prism
Richardson, TX
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[Anonymous]

Hi Ami,
whether I leave it blank, put in the name of my profile or another profile name: I only get mails from my profile. 

Maybe I misunderstood something and/or my Outlook is not configured correctly. In the Control Panel only one profile is shown (mine). I want to send/read e-mails from another account and the owner granted me access to those folders. Therefore I put in the other accounts profile name and subfolder of that account. Then I get an error message because the folder does not exist. Obviously the VBO is checking against folder in my profile and ignoring the profile defined in the stage.

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Reiner Volbers
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[AmiBarrett]

Sounds like you're trying to access a shared inbox. That's where the "Shared E-Mail" feild comes into play.

Suppose under your default profile (typically either named Default or Outlook), your list of folders looks something like this:

My.Email@mydomain.com
>Inbox
>>Subfolder 1
>Drafts
>Sent Items
>etc etc

Shared.Email@mydomain.com
>Inbox
>>Subfolder 1
>Drafts
>Sent Items
>etc etc

Since you have two inboxes attached to the profile, you will need to specify the e-mail address of the target inbox in the "Shared E-Mail" field. In the case of the above example, it should be set to "Shared.Email@mydomain.com" . 

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Ami Barrett
Sr Product Consultant
Blue Prism
Richardson, TX
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[Anonymous]

Hi Ami,
thanks for your direction. I got access to the Subfolder1 (your example), but both Inbox and Shared.Email@mydomain.com did not have the "visible" flag set in the Outlook folder access settings. This is done now and with "Profile" left blank and "Subfolder"/"Shared Email" set it's working.

Thanks again, please add this to the official Outlook VBO.

Reiner

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Reiner Volbers
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[AmiBarrett]

Interesting! Can't say I've run across that before. Thanks for sharing!

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Ami Barrett
Sr Product Consultant
Blue Prism
Richardson, TX
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[CleidsonCordeir]

Hello!

In my outlook i have 4 Shared Emails, and i need that BP get all unread emails from all shared email accounts, how can i do that?

do you can give me a PrintScreen with exemple?

Thanks!

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Cleidson Cordeiro
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[AmiBarrett]

If you need to pull from all shared boxes at once, leave "sharedEmail" blank.

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Ami Barrett
Sr Product Consultant
Blue Prism
Plano, TX
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[CleidsonCordeir]

Thanks, i dont know why but its not working, see what i got on a exemple email:

So i have 2 Unread Emails, one from the first inbox and another from second, but when i start the Internal MAP v2/get Mail my Items Data item only get only 1 Row.

any idea?

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Cleidson Cordeiro
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[AmiBarrett]

If you go into the folder properties, are they set to be visible?

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Ami Barrett
Sr Product Consultant
Blue Prism
Plano, TX
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[CleidsonCordeir]

yes, on both:

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Cleidson Cordeiro
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