Unable to Login to Digital Exchange

[_Amlansahoo]

Hi Team,

I am unable to log in to Digital Exchange. Could you please help to fix the same?

[Mukeshh_k]

Hi @_Amlansahoo - I have been facing the exact same issue, I did start a thread few weeks ago (Internal server error on the Blue Prism Digital Ex... - SS&C Blue Prism Community) I am yet to receive the resolution on this. Also, I have additionally emailed the Blue Prism support team to help me getting it resolved. 

Regards,

Mukesh K

[Michael_S]

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@_Amlansahoo wrote:

Hi Team,

I am unable to log in to Digital Exchange. Could you please help to fix the same?

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@_Amlansahoo - have you changed your email address in Portal recently?

[_Amlansahoo]

Hi @Michael_S,

No I have not updated Email ID but I have changed User Name from portal.

[Michael_S]

Thanks @_Amlansahoo - can I get you to check that you can still access:

• The Support Portal
• The University

Let me know, I just want to be sure that this is impacting the Digital Exchange only.

[_Amlansahoo]

Hi @Michael_S ,

I can able to access Support portal.

But similar issue while accessing Blue prism university. PFA for the same,





 

[Michael_S]

Thanks mate, let me do some investigating - I'll come back to you. Sorry about this @_Amlansahoo and @Mukeshh_k!

PS - If anyone else experiences this issue, please let me know here.

[expertcr]

I tested it a few moments ago, and it works fine from the Portal; using Blue Prism 7.3, DX opens fine.

[_Amlansahoo]

Hi @Michael_S , Is there any update on the same. I need to login to DX for few assets please let me know the resolution.

[Michael_S]

Hi @_Amlansahoo - we're still working on it, I'll keep you posted here on progress. As a workaround for now, it may be faster to create a new Portal account so that you can get straight in to the DX.