Get help executing your SS&C Blue Prism Enterprise Upgrade
The SS&C Blue Prism Professional Services team have helped customers to execute hundreds of upgrades. If you're low on resource, time or want to assure that your Blue Prism Enterprise upgrade is executed to the highest standard - we can help.
What is Product Upgrade Assurance (PUA)?
Product Upgrade Assurance provides a phased approach to your BPE upgrade. Our Professional Services team will collaborate with your internal team to identify your upgrade goals, then provide expert support, tools and guidance throughout your upgrade project.
Working with Professional Services, you'll gain access to:
- Upgrade working sessions
- Recommendations on infrastructure, upgrade paths and target versions
- Technical architecture design
- An assessment of your current infrastructure
- Deployment of Blue Prism environments
- Documentation for your environments
- Regression testing and hypercare support
What's not included in a PUA?
You'll need to bring your own:
- Project management
- Development support for ad-hoc code and scripts
Unless agreed as part of the project scope, hands-on development and installation are also excluded.
What's the typical timeline for a PUA?
A PUA project typically lasts 12 weeks - however this timeline can be lengthened or shortened based on the complexity of the upgrade and your organization's needs.
How do I initiate a PUA project?
SS&C Blue Prism customers can request a planning session using our Professional Services Knowledge Support service. To access:
1. Log in to the Knowledge Support Booking Portal
2. Under the "Technology" category, choose Blue Prism Upgrade Planning
3. Complete the form.
You will need to provide your 18-digit Customer ID. If you do not know yours, you can look it up by emailing our automated service - click here to start.
