Connection lost to database

[BishoySawiris]

Hi all
I encountered a problem during running the bot on the resource suddenly in an unexpected way the resource pc connection is lost and the process gives a warning message( see attached ) 

Then when restarting the blue prism i found that the connection to database is lost  giving error "Could not write to database. Please check you have permissions to write to the database or edit the connection settings"
however no body changed the permissions of the user of the database!!!

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Bishoy Sawiris
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[John__Carter]

Best to raise a ticket with the support team I think Bishoy.

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John Carter
Professional Services
Blue Prism
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[michaeloneil]

Hi Bishoy

A warning on the process could be preventing your connection to the resource. Usually a warning is a result of something going wrong on the machine where a process has stalled and was unable to terminate or end the process. Try accessing the resource machine and closing any active processes/applications that could be in use by the process and make sure the listener is running on the machine. It might also need a machine restart to clear any blockers.

Hope this helps

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Michael ONeil
Technical Lead developer
Everis Consultancy
Europe/London
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