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Decipher upgrade 1.2

sathya_DeviPand
Level 3
Hi I recently upgraded to decipher 1.2 from 1.1 version. In the admin panel screen all the pages got loaded after pressing ctlr F5.
But the Capture Model screen keeps on loading not showing the existing capture model screens yet.

Can advise what to do to avoid this loading

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sathya Devi Pandi
Senior Associate
Avanade
Europe/London
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4 REPLIES 4

sathya_DeviPand
Level 3
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sathya Devi Pandi
Senior Associate
Avanade
Europe/London
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Hi Sathya,

Have you tried deleting your browsing cookies and temporary files, then restarting your browser?

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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Ben Lyons
Principal Product Specialist - Decipher
SS&C Blue Prism
UK based

Yes tried still its not showing the existing models

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sathya Devi Pandi
Senior Associate
Avanade
Europe/London
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Hi Sathya,

I would recommend reinstalling the web client (uninstall, then install again) and if that doesn't work, please raise a support ticket for us to investigate.

Thanks

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Ben Lyons
Product Consultant
Blue Prism
UK
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Ben Lyons
Principal Product Specialist - Decipher
SS&C Blue Prism
UK based